Why you can rely on us


Established in 1984 and endorsed by a string of awards over the years, Inntravel is a company you can trust to deliver excellent levels of customer service and enjoyable, memorable holidays.

Rest assured that Inntravel holidays are financially protected by the appropriate travel associations to ensure your complete peace of mind.

Read on for further information.
 

Updated financial protection arrangements

As of 1 April 2023, we have moved our financial protection arrangements – for holidays that do not include a flight – from ABTA (Association of British Travel Agents) to ABTOT (Association of Bonded Travel Organisers Trust). ABTOT is a government-approved association that provides financial cover to consumers who book their package holidays with its members.

We have made this change to strengthen our commitment to your financial protection, and it will not affect your booking nor the level of service you receive from us. It simply means that in the unlikely event of our financial failure, your holiday package booking and payments will be protected by ABTOT instead of ABTA.

If you have any questions or concerns regarding this update, please do not hesitate to contact us.
 

Your complete financial security

We have in place the following financial security arrangements which guarantee your complete financial protection while on holiday with us:
  • We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2644). All flights and flight-inclusive holidays* on our website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk/atol-protection

    In the unlikely event of our insolvency, the scheme will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

    *Flights booked for non-UK residents that don’t originate or terminate in the UK are not ATOL protected.
  • If the holiday arrangements you book with us do not include a flight, ATOL protection will not apply to your holiday and you will not receive an ATOL Certificate. Instead, your holiday will be financially protected by ABTOT – the Association of Bonded Travel Organisers Trust (ABTOT member number 5486).

    In the event that your holiday cannot be provided as a result of our insolvency, ABTOT will ensure you receive a refund of the monies you have paid to us or, where you are already on holiday and your arrangements include return travel to the UK (other than flights), you are returned to the UK. If you book a flight with us at a different time to the rest of your holiday (where your arrangements did not originally include a flight), your holiday booking will be amended to include the flight and will then be ATOL protected.
  • Please ask us to confirm what protection may apply to your booking.
 
We are proud to have been named a Which? Recommended Provider 2022 for self-guided tours. Which? only endorses the best products and services.
 

IATA

As well as being protected by the CAA and ABTOT, Inntravel is endorsed by the International Air Transport Association (IATA). On behalf of its 290-plus international airline members, IATA approves and controls thousands of accredited passenger agents worldwide.

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