Customer service you can rely on
Our knowledge and expertise – together with our commitment to tailor holidays to suit you – makes for high levels of customer service, which has earned us many accolades over the years. Most recently, in 2021, we were named a Which? Recommended Provider for self-guided tours for the second year in a row. Just as importantly, we have continued to do right by our customers during the pandemic, and have had various mentions in the national press for being one of the few travel companies to offer swift refunds.
We also have an excellent approval rating from travellers on Feefo
, where you can read reviews from hundreds of satisfied customers.
Complete peace of mind
To guarantee your complete financial security, Inntravel is bonded with the Civil Aviation Authority for holidays by air (ATOL number 2644) and the Association of British Travel Agents (ABTA number W780X) for all other holidays.
The Specialist Travel Association
We are a member of the Specialist Travel Association (AITO), the association for specialist holiday companies which share a passion for travel and strive to offer the highest standards of quality and personal service.
Committed to the environment
Our love of the regions which feature in our programmes brings with it a wish to benefit them through our holidays. To this end, we almost exclusively use local, family-run hotels and other suppliers so as to support the local economy; we make use of public transport wherever possible; and we also support a range of social and environmental projects. Find out more here
Part of Hotelplan
We are proud to belong to one of the premier travel groups in Europe, Hotelplan. Among our sister companies is Inghams, the well respected skiing specialist which has been offering ski holidays since 1934. Our offices are located ‘Near Castle Howard, York, YO60 7JU’ (our postal address). Inntravel Ltd is registered in England, No. 2701796. Our registered address is: Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA.