Customer service you can rely on
This knowledge – together with our commitment to tailor holidays to suit you – makes for high levels of customer service. In a report published by consumer champion Which? in July 2019, Inntravel came top of the table of holiday companies.
On top of this, we were very pleased to have won Silver in the Best (Medium) Holiday Company to Western Europe category at the British Travel Awards 2018, and to have been among the finalists in the Top Tour Operator category in the Wanderlust Reader Travel Awards 2018, with a satisfaction rating of 93%. 2018 also saw Inntravel named Best Tour Operator by the German National Tourist Office for the second year in a row. Before that, we were shortlisted for the prestigious Which? Travel Brand of the Year 2017.
Just as importantly, we have an excellent approval rating from travellers on Feefo
, where you can read reviews from hundreds of satisfied customers.
Complete peace of mind
To guarantee your complete financial security, Inntravel is bonded with the Civil Aviation Authority for holidays by air (ATOL number 2644) and the Association of British Travel Agents (ABTA number W780X) for all other holidays.
Association of Independent Tour Operators
We are a member of the Association of Independent Tour Operators (AITO), the association for specialist holiday companies which share a passion for travel and strive to offer the highest standards of quality and personal service.
Committed to the environment
Our love of the regions which feature in our programmes brings with it a wish to benefit them through our holidays. To this end, we almost exclusively use local, family-run hotels and other suppliers so as to support the local economy; we make use of public transport wherever possible; and we also support a range of social and environmental projects.
Part of Hotelplan
We are proud to belong to one of the premier travel groups in Europe, Hotelplan. Among our sister companies is Inghams, the well respected skiing specialist which has been offering ski holidays since 1934. Our offices are located ‘Near Castle Howard, York, YO60 7JU’ (our postal address). Inntravel Ltd is registered in England, No. 2701796. Our registered address is: Mountain House, Station Road, Godalming, Surrey, GU7 1EX.