Booking Conditions

****If you booked before 27 July 2023, please click here****

These Booking Conditions set out your rights and obligations regarding your Inntravel holiday.

When taken alongside the following information, they form the basis of your contract with Inntravel Limited, trading as Inntravel (registered address Nelson House, 55 – 59 Victoria Road, Farnborough GU14 7PA):

• General information sections in our brochure, starting with “Holiday Information”
• The “Information” section of Inntravel’s website
• Inntravel’s Privacy Statement
• All other information on your chosen holiday on our website or in our brochure and travel documents

We recommend reading the information at this link: Information Requirements. This explains your rights under the Package Travel and Linked Travel Arrangement Regulations 2018.

Below, any references to “holiday” and “arrangements” means accommodation and other services that we agree to make, provide or perform during your trip. “Departure” refers to the agreed start date for these arrangements.  

References to EU regulation include both UK legislation that has replaced EU legislation and EU regulation that still has effect in the UK having been incorporated into UK law (in all cases “retained EU law”). Changes to retained EU law are likely to be made over time. Reference to any EU regulation in these Booking Conditions is intended to refer to the relevant retained EU law at the applicable time.

When you make a booking as the “party leader”, you agree and accept on behalf of everyone named on the booking that:

•  They have read these Booking Conditions and they have the authority to agree to them
•  They consent to our use of information as laid out in the Privacy Statement and are authorised to disclose personal data to us, including special categories of data such as information on health conditions or disabilities and dietary requirements where necessary
•  They accept financial responsibility for making payment for the booking on behalf of everyone named on the booking
•  They accept responsibility for passing all documentation and information relating to the booking on to everyone named on the booking.

We are a UK registered company (No. 02701796), based in the UK and governed by English law. Your contract with us and any dispute or claim that arises between us will be governed by this law and subject to the jurisdiction of the courts set out in Clause 3, regardless of where in the world you reside.

A binding contract is created after we issue you with a Booking Confirmation and Invoice, either directly or via a travel agent, and you have paid your initial deposit.

Please check your Booking Confirmation and Invoice and other documents as soon as you receive them and, if anything is incorrect, contact the Inntravel team immediately.  We charge an amendment fee for changes, as detailed in Clause 5.

We reserve the right to decline booking requests based on our discretion.
Payment for your holiday

To secure your holiday, you need to pay a £200 deposit per person. The full balance payment is due 8 weeks before departure.

If you book within 8 weeks of your departure date, full payment will be required when you book. If the balance is not paid when required, we reserve the right to consider the booking cancelled by you and retain your deposit and any other payments. For information, see Clause 6.

Sometimes, full payment for a service such as your flights may be needed at the time of booking. We will confirm your deposit amount at the time of booking.

Payment via a Travel Agent

Except for flight inclusive bookings, when you book an Inntravel holiday via one of our authorised travel agents, they hold all payments on your behalf until we issue a Booking Confirmation. After this point, your agent holds the payments on our behalf.

Any money paid to an authorised agent for an ATOL-covered flight inclusive booking is held on behalf of the Trustees of the Air Travel Trust. The agent is obligated to pay us in accordance with our trading terms unless our company fails.

In the unlikely event of our financial failure, all money held by the agent or subsequently paid by you to the agent, will be held on behalf of the Trustees of the Air Travel Trust, with no obligation to pay that money to us.

Any authorised travel agent will relay information from you to us and vice versa. For the purposes of compliance with any time limitation periods detailed in these Booking Conditions, we will treat all messages, requests or complaints received by an authorised travel agent as received by us. However, we are not responsible for advice given to you by your travel agent that we did not provide.

We both agree that these Booking Conditions and the contract to which they apply are governed in all respects by English law and no other, except as set out in this Clause. This applies regardless of where you live in the world.

We both agree that any dispute, claim or other matter arising between us (whether or not involving any personal injury) in connection with your contract will be dealt with by the Courts of England and Wales only (unless referred to the ABTOT arbitration service under Clause 10) to the exclusion of all other courts except those of Scotland and Northern Ireland.

If you live in Scotland or Northern Ireland, any claim you want to pursue must either be brought in the courts of your home country or in England and Wales. If proceedings are brought in Scotland or Northern Ireland, you can choose to have your contract and claim governed by the law of Scotland or Northern Ireland respectively. If you don’t choose this option, English law will apply.

We may change the advertised price of our holidays and correct errors at any time. We update prices on our website as soon as possible, and the final price of your chosen holiday will be confirmed at the time of booking. Please check the price at that time.

We reserve the right to correct errors in the prices of confirmed holidays, and price increases after booking will be passed on as a surcharge. Once the price of your holiday has been confirmed, we will only increase it if our costs increase directly because of the following:

  • Increased passenger transport costs resulting from the cost of fuel or other power sources
  • Increased taxes or fees on services included in your contract set by third parties, such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports
  • Changes in exchange rates relevant to the holiday you are booking

We will cover any increase up to 2% of the price of your holiday arrangements, excluding any amendment charges. You will be charged for any increase in our costs over and above that.

If any surcharge is greater than 8% of the total cost of your confirmed holiday (excluding any amendment charges), Clause 7 will apply because the surcharge is a significant change. You will be notified of any price increase or reduction, together with a justification for the change and a calculation of costs, no later than 28 days before departure.

We will not change the price of your confirmed holiday within 28 days of your departure.

If you want to make changes to your confirmed holiday, the party leader must notify us as soon as possible. We will do everything we can to assist, but we cannot guarantee being able to make changes to your holiday after it has been confirmed.

Where we can accommodate requests for changes, an amendment fee of £50 per person per element altered applies, plus any costs or charges originating from our suppliers. If we cannot assist you and you do not want to continue with the booking as a result, we will consider the holiday cancelled by you. A cancellation fee may apply as outlined in Clause 6.

A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking, in which case cancellation charges will apply. This may result in a recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.

Transfer of booking

You may transfer your booking or place someone else on the booking, subject to the following conditions:
i. you introduce the person(s) you want to transfer to, and they satisfy all the conditions needed for the arrangements in our contract;
ii. we are notified of the transfer request by email no later than 7 days before departure;
iii. the transfer request is accompanied by the name and other applicable details of the person(s) to whom you want to transfer;
iv. you pay any outstanding balance payment and an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer before the transfer comes into effect; and
v. the person(s) to whom you are transferring your place or booking to, agrees to these Booking Conditions and all other terms of the contract between us.

Those originally booked to travel and those to whom you are transferring a booking are jointly and severally liable for payment of all sums due to us under the contract. If you cannot find a replacement for anyone who cannot travel (or no longer wishes to), a cancellation charge will apply as set out in Clause 6.

Except as set out in this clause, we will not issue refunds for passengers who are no longer travelling, or for unused services. As some arrangements (such as flights) cannot be changed after a reservation has been made, name changes, other alterations and cancellation affecting these services will incur a 100% cancellation charge.

If you wish to cancel your booking, a cancellation charge is payable. This is calculated as a percentage of the total holiday price per person cancelling, excluding amendment charges. We will calculate your cancellation charge from the day we, or our authorised travel agent, receive written or verbal confirmation of your wish to cancel.

The cancellation charges shown below apply to all holidays:

For trips confirmed from 27th July 2023:
More than 57 days before trip start date – loss of deposit
56-42 days before trip start date – 30%, or loss of deposit if higher
41-28 days before trip start date – 60%
27-14 days before trip start date – 90%
Less than 14 days before trip start date – 100%

Some suppliers stipulate the payment of higher or different charges (including 100% cancellation charges well in advance of our balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your holiday.

Amendment charges are not refundable if you cancel your booking. We strongly recommend you take out appropriate travel insurance with cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your insurance policy.

If you cancel a booking where cancellation charges exceed the amount you have already paid us for your holiday, these charges need to be paid alongside your final balance  or within 14 days of the issue date printed on the invoice, whichever is later.

Part cancellation of a booking may result in additional costs being payable by the remaining members of your party. You may also transfer your booking as referred to in Clause 5.

Sometimes, a cancellation may reduce the number of full paying party members below the threshold that a particular price and/or concessions were based on. In these cases, we will recalculate these items and charge you accordingly. We will deduct the cancellation charge(s) from any money you have already paid to us.

Cancellation in unavoidable & extraordinary circumstances

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of unavoidable and extraordinary circumstances occurring in your holiday destination or its immediate vicinity (see Clause 8).

We will notify you as soon as we can if unavoidable and extraordinary circumstances significantly affect our ability to perform our contracted arrangements or carry passengers to your destination. Where applicable, we will offer a full refund of all money paid to us, but we will not be liable for compensation, or for any other costs or expenses incurred in connection with your booking.

Cutting your holiday short

If you are forced or choose to return home early, we cannot refund the cost of any travel, accommodation, or services you have not used. If you cut your holiday short in the following circumstances, we will not offer refunds for the remaining holiday or be liable for any costs you incur:

• You cut short your holiday with no reasonable cause for complaint about the standard of accommodation or services
• Any complaint you may have does not reasonably justify your early return
• You have complained but have not provided us with a reasonable opportunity to remedy that complaint

Depending on the circumstances, your travel insurance may offer cover for curtailment – in this case, claims should be made directly with your travel insurer.

We occasionally have to make changes to confirmed bookings and we reserve the right to do so in accordance with this clause.

Changes to your holiday

Most changes will be insignificant. If an insignificant change is made before departure, we will notify you in writing. An insignificant change does not entitle you to cancel your holiday and no compensation, refunds or damages of any nature will be payable as a result.

All alterations which are not significant will be treated as insignificant changes. These include changes of flight time of less than 12 hours, airline, departure airport (within 100 miles of original airport), type of aircraft (if advised), destination airport, travel or accommodation to another of a similar standard with similar facilities.

In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as we can:
• the proposed changes and any impact these have on the price;
• if you do not wish to accept the changes, details of any alternative holiday arrangements we are able to offer, including the price;
• your entitlement to cancel your booking and receive a full refund if you do not want to accept the changes or alternative holiday arrangements; and
• the period within which you must inform us of your decision and what will happen if you do not do so.

In the event of a significant change, where you choose to cancel your booking in accordance with this clause, we will refund all payments you have made to us within 14 days of the date the cancellation. We will usually terminate your contract on the date we, or the travel agent, send you a cancellation invoice following receipt of your written cancellation notification. If we don’t hear from you within the specified time, we will cancel your booking and Clause 6 will apply.

Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract if we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see Clause 8) and we will notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies paid to us within 14 days of the effective date of cancellation. We will also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case Clause 6 will apply.

Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances in accordance with Clause 8 and we cancel your booking as a result. Please note that you will not be entitled to a full refund, and cancellation charges are likely to apply, where unavoidable and extraordinary circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements.

Unless otherwise stated in these Booking Conditions, we will not be liable if our ability to organise your holiday as contracted is affected by unavoidable and extraordinary circumstances. We also accept no liability if you suffer damage, loss or expense of any nature as a result of unavoidable and extraordinary circumstances.

In these Booking Conditions, ‘unavoidable and extraordinary circumstances’ means a situation which is beyond our control, whose consequences could not have been avoided with any reasonable measures. These situations, whether actual or threatened, are likely to include without limitation war, riot, civil strife, terrorist activity, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, adverse or exceptional weather conditions, fire, flood, earthquakes or other natural disasters which make it impossible to travel safely to the travel destination or remain at the travel destination, unavoidable technical problems with transport and all similar events outside our control or that of the supplier(s) concerned, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity, a significant risk to human health such as the outbreak of serious disease, pandemics/epidemics, including any mutation or variation of, and the ongoing effects of, Covid-19 or SARs-COV2. For the avoidance of doubt, unavoidable and extraordinary circumstances include the UK Foreign, Commonwealth & Development Office advising against all travel or all but essential travel to any country, region or destination for any reason.

We accept responsibility for your arrangements as an “organiser” under the Package Travel and Linked Travel Arrangement Regulations 2018 as set out in this clause. As such, we promise to make sure that the arrangements we have agreed to make, perform or provide as part of our contract with you are carried out with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care.

It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for the actions of employees, agents, and suppliers if they were acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature or description which results from any of the following:

• the act(s) and/or omission(s) of the person(s) affected; or
• the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
• unavoidable and extraordinary circumstances (as defined in Clause 8)

We cannot accept responsibility for any services which do not form part of our contract. This includes any excursion or activities you purchase during your holiday and additional services or facilities provided by hotels and other suppliers which we have not advertised in our brochure or on our website and have not agreed to arrange as part of our contract. Please see Clause 19 “Excursions and activities”. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

The promises we make to you about the services we have agreed to provide or arrange, and the laws and applicable standards of the country in which your claim occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the services which give rise to the claim were provided in accordance with local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK.

The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in this Clause. We do not make any representation or commitment that all services will comply with applicable local laws and standards. Failure to comply does not automatically mean we have not exercised reasonable skill and care.

Except as set out in this Clause or as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, unless a limitation applies under this Clause, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total holiday cost (excluding any amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where the circumstances of the claim justify this.

Where a claim concerns or is based on travel arrangements (including without limitation, the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies where we have arranged that travel as part of our contract, our liability (including the maximum amount of damages/compensation we will have to pay you, the types of claim and the circumstances in which damages/compensation will be payable) will be limited as if we were the carrier in question as referred to in this Clause. The most we will have to pay you for that claim if we are found liable to you on any basis is the most the carrier concerned would have to pay you under the international convention or EU regulation which applies to the travel arrangements in question. Such conventions and regulations include the Warsaw Convention as amended or un-amended and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers by sea in the event of accidents and the Athens Convention relating to the carriage of passengers and their luggage by sea 1974 for international travel by sea (as amended by the 2002 protocol), the Convention on Limitation of Liability for Maritime Claims as amended by the 1996 protocol and the Convention of 1980 concerning International Carriage by Rail (COTIF) as amended. Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the stipulated time limits), we, similarly, are not obliged to make a payment to you for that claim. When making a payment, we will deduct any money you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and EU regulations are available from us on request. Please note that strict time limits apply for notifying loss, damage, or delay of luggage to the airline or ferry / cruise operator. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or EU regulation.

We cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or (c) relates to any business (including without limitation, loss of self-employed earnings).

In accordance with the Package Travel and Linked Travel Arrangements Regulations 2018, if your holiday includes return travel to the UK and we are unable to ensure your return on the contracted date due to unavoidable and extraordinary circumstances laid out, we will arrange or meet the cost of any necessary accommodation (which will be of a comparable standard to your contracted accommodation where reasonably possible) for up to 3 nights per person. This 3-night limit does not apply to people with reduced mobility, those who are pregnant or unaccompanied minors. It also does not apply to people needing specific medical assistance, provided we have been notified of these needs at least 48 hours in advance of departure.

If you wish to complain, or experience any problems with your holiday whilst away, please speak to a staff member at your hotel.

Any verbal complaints should be put in writing and shared with the parties above as soon as possible. If the issue is not resolved to your satisfaction within a reasonable timeframe, you should contact our UK office with full details by telephone or e-mail as soon as you can. You will be provided with contact details for our UK office before you go on holiday. Until we know about a problem or complaint, we cannot assist or resolve it for you. Most problems can be dealt with quickly, so it’s important to let us know about any issues as soon as you can after they arise.

If you inform us and remain dissatisfied with our response, you must write to us within 28 days of the end of your holiday giving your booking reference and full details of your complaint. If you do not do this, we might not be in a position to investigate the matter fully and may have been deprived of the opportunity to remedy it during your holiday. Subject to this clause, your right to claim any compensation you may have been entitled to may be affected or even lost as a result.

If any complaint or claim cannot be resolved amicably, you can refer the matter to ABTOT (membership number 5486). ABTOT offers an arbitration service for the resolution of disputes arising out of, or in connection with your contract. Under the ABTOT Travel Industry Arbitration Service, an independent arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted. Details of this scheme are available from The Travel Industry Arbitration Service, administered by: Dispute Settlement Services, 9 Savill Road, Lindfield, West Sussex, RH16 2NY. Email: [email protected]. This scheme cannot decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

ABTOT Protection

We are a member of ABTOT, the Association of Bonded Travel Organisers Trust (membership number 5486). ABTOT provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018, and in the unlikely event of our insolvency, will provide either a refund if you have not yet travelled, or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with us. Should you require assistance whilst abroad due to our financial failure, please call ABTOT's 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company. You can find out more about ABTOT here:

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, your behaviour causes danger, upset or distress to any third parties, damage to property or delays or diversions to transportation, we are entitled to immediately terminate your holiday without notice.

In this situation, those concerned will be required to leave the accommodation or other service. We will have no further responsibility towards them including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination. You may also be required to pay for loss and/or damage caused by your actions – see Clause 12 below. We cannot be held responsible for the actions or behaviour of other guests or individuals, including those staying at your accommodation or using the same services.

When you book with us, you accept responsibility for any damage or loss you cause or are otherwise responsible for, for example, because of your failure to take proper care. Without limitation, equipment, such as bicycles, which are hired, lent, or otherwise made available for you to use during your holiday is your responsibility at all times. You should look after this equipment with the same high level of care as you would your own possessions.

In the event of any loss, damage or theft, depending on the circumstances, you may be asked to make payment for the cost involved (reasonably estimated if not precisely known) directly at the time to the accommodation owner, manager or other supplier. If the actual cost exceeds the amount you paid on first estimate, you must pay the difference once known. If the actual cost is less than the initial amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions or failure to take proper care. You should ensure your travel insurance includes cover for any such situations and claims.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions or EU regulations (see Clause 9).

Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Please note, the terms and conditions used by suppliers of bicycles and other equipment hired or otherwise made available to you make you responsible for any damage to or loss of that equipment.

If you have any special request in respect of, for example, diet, room location or a particular facility at a hotel, you must advise us at the time of booking. We always try our best to pass any reasonable requests on to the relevant supplier, but we cannot promise that any request will be met unless we have specifically confirmed this in writing.

Confirmation that a special request has been noted or passed onto the supplier, or the inclusion of the request on your Booking Confirmation and Invoice or any other documentation, is not a guarantee that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

The financial security arrangements we have in place depend on what type of holiday you book. The protection relevant to your booking will be shared with you at the time of booking.

Air inclusive holidays or flights

We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2644). When you buy an ATOL protected flight, or flight inclusive package from us, you will receive an ATOL Certificate. This outlines your financial protection, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed (or a suitable alternative).

In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought, at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding under your contract to that alternative ATOL holder.

You also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you may have relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The Civil Aviation Authority can be contacted at Aviation House, Beehive Ring Road, West Sussex RH6 0YR telephone: +44 (0)333 103 6350,

The price of our flight inclusive arrangements includes an amount (currently £2.50 per person) as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. For further information please visit the ATOL website at

Non-flight inclusive holidays

We are a member of ABTOT, the Association of Bonded Travel Organisers Trust (membership number 5486). ABTOT provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018, and in the unlikely event of our insolvency, will provide either a refund if you have not yet travelled, or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with us. Should you require assistance whilst abroad due to our financial failure, please call ABTOT's 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company. You can find out more about ABTOT here:

Please note, in the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA and/or ABTOT so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at and ABTOT's Privacy Policy is at

In accordance with EU Directive (EC) No 2111/2005, please note the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU. The Community list is available for inspection at If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as referred to above, and we are unable to offer a suitable alternative, Clause 7 will apply.

Where we are able to do so, we will advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

We cannot always confirm flight times at the point of booking, as these are set by airlines and are outside of our control. The flight timings shown on our website, in our brochures and/or detailed on your Booking Confirmation and Invoice are for guidance only and are subject to alteration and confirmation.

Specific instructions relating to your holiday and travel arrangements will be provided approximately 2 weeks before departure. Check this information carefully as soon as you receive it to ensure you have the correct flight times and other up to date travel information. Depending on the circumstances, this information may change at any time - we will contact you as soon as possible if this happens. Any change in the identity of the carrier, flight timings and or aircraft type (if advised) will not entitle you to cancel or change other arrangements without paying our normal charges, except where specified in these conditions.

For security reasons, the UK Government, most EU member states and many other countries now require airlines and other carriers to provide details about their passengers before they travel (known as Advance Passenger Information or API). API may be collected when you check in (online or in person) and is normally restricted to the standard information contained in machine-readable passports, such as full given names, date of birth, nationality, gender, passport number, date of issue and expiry.

Some countries require the information to be submitted further in advance of departure, and some governments collect additional information such as your destination address. Where we have made travel arrangements on your behalf you can provide this information to your carrier prior to departure. Where this is not possible, we will collect it from you and submit it to your carrier. Where we collect this data, we will treat it in accordance with our Privacy Statement.

We may provide you with information (in our brochures, on our website and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not operated, supervised, controlled or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/ third parties and/or assist you in booking such activities or excursions in any way.

We cannot accept any liability on any basis in relation to such activities or excursions, and the acceptance of liability contained in Clause 9 will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given about such activities or excursions or about the area(s) you are visiting generally, or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling, and you should make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Prompt assistance

If, whilst on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and alternative travel arrangements.

If you are in difficulty as a result of your own intentional acts or negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we incur. We will not be liable for the costs of any alternative travel arrangements, or any other assistance you require.

Appropriate travel insurance is essential. Your booking is accepted on the basis that you purchase a policy which is suitable for your needs. You must be satisfied your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without appropriate insurance cover, we will not be responsible for any expenses and losses incurred as a result.

We believe the information contained in our brochures, on our website and in our other advertising material is correct to the best of our knowledge at the time of publication. However, errors may occasionally occur, and information may subsequently change, so we reserve the right to correct prices and other details in such circumstances. As such, it is important to check all details of your chosen holiday with us, including price, at the time of booking.

Please note that swimming pools are not always available throughout the entire periods of availability detailed on our website and in our brochures and are periodically closed for maintenance and cleaning.

These Booking Conditions were published on 27th July 2023 and are subject to change at any time.

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