Cookie policy

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number.

Cookies fall into two basic categories: essential and optional. Essential cookies ensure the smooth running of the website during your visit. Optional cookies allow us to obtain information regarding usage of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity and web browser details. We will not however collect or store any of your passwords or other highly sensitive data.

How long cookies are stored for depends on the type of cookie.

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

If you press the ‘reject optional cookies’ button (or if you do not make a choice), we will only set cookies that are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

You can disable these cookies by changing your browser settings, but this may affect how the website functions – without these cookies services you have asked for, like making an online booking, cannot be provided. See the links in the ‘Third party cookies’ section for information on how to change your browser settings.

The cookies that we consider essential are:

Inntravel.co.uk session cookies
These enable the website to display correctly and function properly by remembering what you are doing e.g. during the steps of the booking form. Expire when you leave the site.

Inntravel.co.uk cookie preference cookie
This remembers whether you accepted or rejected optional cookies, to avoid your being asked to make a choice each time you visit the site. Expires after 90 days.

AMP cookie preference cookie
This also remembers whether you accepted or rejected optional cookies. (AMP provides the computer code that enables the cookie consent mechanism to function.) Expires after 12 months.

_cfduid cookie
This enables Cloudflare (a service that ensures that our website performs well and loads quickly wherever in the world you are viewing it) to remember that you are a legitimate user (as opposed to malicious/spam traffic which could cause the site to go offline). Expires after 30 days.

Inntravel wishlist cookie
This is only set if you add holidays to your wishlist. It remembers which holidays you have saved to (or removed from) your shortlist. Expires when you leave the site.

Inntelnumber cookie
This is only set if you visit the site as a result of clicking an advert on a search engine. Its purpose is to display a phone number relevant to the advert so that if you call the office, your call can be directed to the right team. Expires when you leave the site.

By clicking ‘accept’, you agree that, in addition to strictly necessary cookies, we also set optional cookies on your browser.

The strictly necessary cookies that are set are the same as those listed under ‘what cookies are set if I only consent to strictly necessary cookies?’ section, except that:

a)    The wishlist cookie that is set if you save holidays is a persistent cookie with a duration of 60 days so that your selection is remembered for subsequent visits without the need to log in

b)    The Inntelnumber cookie that is set if you visit this site via an advert on a search engine is a persistent cookie with a duration of 30 days. This is to help us assess the effectiveness of our advertising.

In addition, we set the following performance cookies:

Inntravel Google Analytics cookies (_ga, _gid, _dc_gtm)
These collect information in an anonymous form about how many visitors come to our site and how they use it. The information they gather (such as how visitors found our site and which pages they visited) helps us to improve our site for future users. Expire after 6 months. More details


Depending on how you found the Inntravel website and how you interact with it, targeting and/or advertising cookies may also be set. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Cookies of this type are:

Google.com and Google.co.uk _PREF cookies
These are set if you found our site through a sponsored ad on Google. They collect information in an anonymous form about what pages you visit and any information requests you make (such as completing our enquiry form or ordering a brochure). We use this information to help us improve our web pages and make our sponsored ads more relevant. The cookies are also used to place online adverts when you visit other websites that display advertising. Expire after 90 days. More details of Google’s privacy policy. More details on how to opt-out of personalised ads.

Google RSLA cookies
These are set if you found our site through a sponsored ad on Google and remember anonymously which advert you clicked on. We use this information to help us formulate our bids for advertising slots on Google. Expire after 120 days. More details of Google’s privacy policy. More details on how to opt-out of personalised ads.

Bing cookies (including loginlive cookies) & Yahoo cookies
These are set if you found our site through a sponsored ad on Bing or Yahoo. They collect information in an anonymous form about what pages you visit. We use this information to help us improve our web pages and make our sponsored ads more relevant. The cookies are also used to place online adverts when you visit other websites that display advertising. Expire after 30 days. More details on Bing cookies. More details on Yahoo (now part of Oath) cookies

YouTube cookies
These are set if you are shown an Inntravel advert while browsing www.youtube.com (which is owned by Google). They collect information in an anonymous form about what pages you visit and any information requests you make (such as completing our enquiry form or ordering a brochure). We use this information to help us improve our web pages and make our sponsored ads more relevant. The cookies are also used to place online adverts when you visit other websites that display advertising. Expire after 90 days. More details

Our website features content from other websites, such as Vimeo video streaming service, Feefo independent review service, Twitter and Facebook (see below). Some of these websites set their own cookies, which are known as third-party cookies. Most browsers have options that allow you to block third-party cookies (see next section).

Vimeo video player cookies
The ‘vuid’ cookie is set if you visit a page with an embedded video to ensure the video will play correctly. An additional ‘player’ cookie, which again aids the smooth running of the video, is only set if you watch the video. Expire within 48 hours. More details

Twitter cookies
These are only set if you click on the ‘tweet this’ button. Twitter uses cookies to better understand how its services are used and to make inferences (from the websites you visit) about your interests so that it can recommend people you may like to follow on its services. More details

Facebook cookies
These are only set if you click on the ‘share on Facebook’ button. Facebook uses cookies so it can tell when you are logged in and ensure that all its functions work accordingly for you; to learn more about how its users interact with Facebook and use social plug-ins so that it can improve its services; and to place relevant adverts on its own website. More details

Click on the links below for instructions explaining how to manage cookies of all types on some of the most common browsers:
Firefox
Chrome
Safari
Microsoft Edge
Internet Explorer

To find out more information about cookies, please visit the website for the Information Commissioner’s Office or www.aboutcookies.org.