Many of our customers like their queries to be answered over the phone, some prefer email – and others like web chat, which is why we’ve introduced a live chat facility on our website during office hours.
It’s not intended to replace phone calls or emails, it’s simply another means of contacting us.
Who will answer my questions?
We do not use bots, meaning you will chat online with real people – a member of staff from either the Sales or Customer Services teams, depending on the nature of your query.
So rest assured that it is safe to enter your name and email address into the chat facility; your details will be passed to a member of the team here at Inntravel.
What are the advantages of using live chat?
Many people like live chat because their questions are answered in real-time; it feels more like a conversation than email; and you can request a transcript of the chat so that you have a record of what you discussed.