Our flexible booking policies

Situation:
Your destination country is locked down or requires quarantine on arrival; a national or regional ban on travel is imposed as part of a lock-down; or hotel quarantine is imposed on return to your country of residence.

Your options:
1) Obtain a full and swift refund
OR
2) Transfer all monies paid to a different holiday/destination or later date, with no amendment fees

Although we’re delighted that so many of our customers have chosen to defer their holidays, since the start of the crisis we have been among the few travel companies who have swiftly provided a no-quibble refund – and we will continue to do so. Our commitment to doing the right thing by our customers has earned us praise from consumer champion, Which?

In summary:
• How much money will be transferred to another booking? All
• Are any costs/charges deductible from the monies transferred? No
• Are there admin fees for transferring the monies to another booking? No
• Can a refund be given instead? Yes (of the full amount paid)

Situation:
Within 28 days of the start of your holiday, you or any of member of your party is diagnosed with Covid-19 or are required to self-isolate in accordance with your applicable governmental coronavirus guidance after coming into contact with an infected person.

Your options:
1) Obtain a refund of the money you have paid to us, minus the costs* we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges)
OR
2) Transfer the money you have paid to us, minus any unrecoverable costs* as above, to a future holiday

*If you take out a policy with an insurer that offers a very good level of Covid-related cover, such as our recommended provider, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

Notes:
These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

In summary:
• How much money will be transferred to another booking? As much as possible (see below)
• Are any costs/charges deductible from the monies transferred? Yes, those we can't recover from suppliers (eg flights, cancellation charges etc), but if you have good insurance, these should be covered
• Are there admin fees for transferring the monies to another booking? No
• Can a refund be given instead? Yes (the same amount that would be transferred to another booking)

Situation:
We are operating your holiday, but you prefer not to travel because of the pandemic, for example, because you feel that you can’t self-isolate or take the required testing.

Your options:
Up to 8 days before travel, you can change your holiday and transfer monies paid to a holiday in a different destination and/or at a later date without having to pay the usual Inntravel administration fee, although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights, travel by rail or ferry and late cancellation charges. These ‘unrecoverable’ costs can increase the closer you get to departure, but they will never exceed the cancellation charges outlined in our Booking Conditions; please see the section about unrecoverable costs below for more detail.

If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

Notes:
These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

If you advise us within 7 days of travel, it will be treated as a cancellation, and 100% cancellation charges will apply, as per our Booking Conditions.

In summary:
• How much money will be transferred to another booking? As much as possible (see below)
• Are any costs/charges deductible from the monies transferred? Only if we incur charges from any of our suppliers (travel providers, hotels etc)
• Are there admin fees for transferring the monies to another booking? No
• Can a refund be given instead? Refunds will be given in line with our normal Booking Conditions. As a minimum, we will retain your deposit plus any other unrecoverable costs (see below)