Our flexible booking policy

We are now offering fee-free re-booking up to the day before travel, meaning that where we're operating your holiday but you are unable to travel because of Covid-related issues, we won't charge you the normal Inntravel amendment fee. We will only require that you meet the costs we’re unable to recover from our suppliers*, and any charges imposed by our suppliers for making a change on your behalf.

This applies where there is a requirement to self-isolate due to governmental advice (such as NHS Test & Trace), if you or a member of your party fall ill with Covid before departure, or if you are subject to a localised lockdown.

*Non-recoverable costs will typically include services for which we had to pay in full at the time of booking – such as flights or other international travel – as well as services secured closer to the holiday start date. In the case of the latter, the amount charged will depend largely on when you instruct us to amend your booking: the nearer to departure, the less we are likely to be able to recoup from our accommodation, transport and excursion providers.

Since the start of the crisis, we have been among the few travel companies who have swiftly provided refunds for all trips we couldn't operate – and this will continue to be the case going forward.

So if your destination country locks down or requires quarantine on arrival, or the UK locks down and re-imposes a travel ban, then we will offer you a refund or free re-booking, no quibble.

In view of the current uncertainty, until 31 March 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so that decisions about travel can be made much closer to departure.

We provide an insurance policy that can be purchased at the time of booking which provides cover for coronavirus illness and repatriation while overseas. This currently doesn’t cover for Covid-related illness prior to departure on new policies.