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Although we like to think that we have always been generous with our flexibility in terms of what we offer, we have adapted our policies to provide you with added assurance in light of Covid-19...
We are now offering fee-free re-booking up to the day before travel, meaning that where we're operating your holiday but you are unable to travel because of Covid-related issues, we won't charge you the normal Inntravel amendment fee. We will only require that you meet the costs we’re unable to recover from our suppliers*, and any charges imposed by our suppliers for making a change on your behalf.
This applies where there is a requirement to self-isolate due to governmental advice (such as NHS Test & Trace), if you or a member of your party fall ill with Covid before departure, or if you are subject to a localised lockdown.
*Non-recoverable costs will typically include services for which we had to pay in full at the time of booking – such as flights or other international travel – as well as services secured closer to the holiday start date. In the case of the latter, the amount charged will depend largely on when you instruct us to amend your booking: the nearer to departure, the less we are likely to be able to recoup from our accommodation, transport and excursion providers.
Since the start of the crisis, we have been among the few travel companies who have swiftly provided refunds for all trips we couldn't operate – and this will continue to be the case going forward.
So if your destination country locks down or requires quarantine on arrival, or the UK locks down and re-imposes a travel ban, then we will offer you a refund or free re-booking, no quibble.
Additional time to pay
In view of the current uncertainty, until 31 March 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so that decisions about travel can be made much closer to departure.
Tailored holiday insurance
We provide an insurance policy that can be purchased at the time of booking which provides cover for coronavirus illness and repatriation while overseas. This currently doesn’t cover for Covid-related illness prior to departure on new policies.
Added value and financial security
When booking or re-booking for the future, there won’t be any surprises with higher prices as we are providing our 2021 holidays at 2020 prices. All our customer payments are protected by ATOL or ABTA and, though we are a relatively small company ourselves, we have the security of Hotelplan – one of Europe’s premier travel groups – and a larger co-operative family behind us.