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Our flexible booking policies

 

Your options...

Although we like to think that we have always been generous with our flexibility in terms of what we offer, we have adapted our policies to provide you with added assurance in light of Covid-19, not least by reducing the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so that decisions about travel can be made much closer to departure. (This applies for travel up to 31 October 2021.)

  • Situation:
    Your destination country is locked down or requires quarantine on arrival; a national or regional ban on travel is imposed as part of a lock-down; hotel quarantine is imposed on return to your country of residence; or full vaccination is required to avoid quarantine on return to your country of residence and you have not yet been fully vaccinated.

    Your options:
    1) Obtain a full and swift refund
    OR
    2) Transfer all monies paid to a different holiday/destination or later date, with no amendment fees

    Although we’re delighted that so many of our customers have chosen to defer their holidays, since the start of the crisis we have been among the few travel companies who have swiftly provided a no-quibble refund – and we will continue to do so. Our commitment to doing the right thing by our customers has earned us praise from consumer champion, Which?

    In summary:
    How much money will be transferred to another booking? All
    Are any costs/charges deductible from the monies transferred? No
    Are there admin fees for transferring the monies to another booking? No
    Can a refund be given instead? Yes (of the full amount paid)

  • Situation:
    Within 28 days of the start of your holiday, you or any of member of your party is diagnosed with Covid-19 or are required to self-isolate in accordance with your applicable governmental coronavirus guidance after coming into contact with an infected person.

    Your options:
    1) Obtain a refund of the money you have paid to us, minus the costs* we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges)
    OR
    2) Transfer the money you have paid to us, minus any unrecoverable costs* as above, to a future holiday

    *If you take out our recommended travel insurance policy, or have a policy with a similar level of Covid-related cover, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

    Notes:
    These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

    In summary:
    How much money will be transferred to another booking? As much as possible (see below)
    Are any costs/charges deductible from the monies transferred? Yes, those we can't recover from suppliers (eg flights, cancellation charges etc), but if you have good insurance, these should be covered
    Are there admin fees for transferring the monies to another booking? No
    Can a refund be given instead? Yes (the same amount that would be transferred to another booking)

  • Situation:
    We are operating your holiday, but you prefer not to travel because of the pandemic, for example, because you feel that you can’t self-isolate or take the required testing.

    Your options:
    Up to 8 days before travel, you can change your holiday and transfer monies paid to a holiday in a different destination and/or at a later date without having to pay the usual Inntravel administration fee, although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights, travel by rail or ferry and late cancellation charges. These ‘unrecoverable’ costs can increase the closer you get to departure, but they will never exceed the cancellation charges outlined in our Booking Conditions; please see the section about unrecoverable costs below for more detail.

    If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

    Notes:
    These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

    If you advise us within 7 days of travel, it will be treated as a cancellation, and 100% cancellation charges will apply, as per our Booking Conditions.

    In summary:
    How much money will be transferred to another booking? As much as possible (see below)
    Are any costs/charges deductible from the monies transferred? Only if we incur charges from any of our suppliers (travel providers, hotels etc)
    Are there admin fees for transferring the monies to another booking? No
    Can a refund be given instead? Refunds will be given in line with our normal Booking Conditions. As a minimum, we will retain your deposit plus any other unrecoverable costs (see below)
 

What are unrecoverable costs?

As a tour operator, we pay for different elements of your holiday at different times. Certain services are payable at the time of booking, and as such form part of your deposit. Flights – if arranged through Inntravel – often fall into this category, and we would typically take payment for these from you at the same time as confirming your holiday.

As the date of departure draws closer, we have to commit to more and more elements of your holiday; this can include covering accommodation costs or securing tickets for travel on rail, bus and ferry services. Therefore, if you are unable to travel or prefer not to, we are likely to have already paid for certain services, and to incur cancellation charges for others. The nearer to departure you tell us, the higher these charges are likely to be.

However, as a small company with strong relationships with our suppliers, we will try to negotiate refunds and/or lower cancellation fees on your behalf, and will pass these on to you where we are successful.
 

Tailored holiday insurance

We can recommend an insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).
 

100% financial security

All our customer payments are protected by ATOL or ABTA and, though we are a relatively small company ourselves, we have the security of Hotelplan – one of Europe’s premier travel groups – and a larger co-operative family behind us.
 
Last updated on 8 July 2021
Last fetch time is : 7/25/2021 7:14:41 AM