Our flexible booking policy

If, within 28 days of departure, you or any of member of your party is unable to travel because you have been diagnosed with Covid-19 or are required to self-isolate during the time of your holiday in accordance with your applicable governmental coronavirus guidance, we will either:

1) refund the money you have paid to us, minus the costs we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges) OR
2) transfer the money you have paid to us, minus any unrecoverable costs as above, to a future holiday

If you take out our recommended travel insurance policy, or have a policy with a similar level of Covid-related cover, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

In cases where we're operating your holiday but you prefer not to travel, we are offering fee-free rebooking up to 8 days before travel, meaning that you can defer your holiday without having to pay the usual Inntravel administration fee (although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights).

If there are 29 days or more before you travel, you can transfer your deposit and any additional monies paid to a holiday in a different destination and/or at a later date. We won't charge an amendment fee but we will deduct any costs we incur for changing or cancelling flights, international travel by rail or ferry, or Norwegian Coastal Voyage journeys.

Between 8 and 28 days before travel, you can transfer monies paid to us to a holiday in a different destination and/or at a later date. We won't charge an amendment fee, but we will deduct any unrecoverable costs, such as flights, other international travel and late cancellation charges.

If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.

Although we’re delighted that so many of you have chosen to defer your holidays, since the start of the crisis we have been among the few travel companies who have swiftly provided refunds for the trips we couldn’t operate where this has been the preferred option – and we will continue to do so going forward.

So if Inntravel contacts you to cancel your holiday, whether because your destination country is locked down or requires quarantine on arrival, if a national or regional ban on travel is imposed as part of a lock-down, or if a hotel quarantine is imposed on return to your country of residence, we will offer refunds or free re-booking, no quibble.

Our commitment to doing the right thing by our customers has earned us praise from consumer champion, Which?

In view of the current uncertainty, until 31 October 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so that decisions about travel can be made much closer to departure.

We can recommend an insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).