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Our flexible booking policy

Although we like to think that we have always been generous with our flexibility in terms of what we offer, we have adapted our policies to provide you with added assurance in light of Covid-19...
 
  • If, within 28 days of departure, you or any of member of your party is unable to travel because you have been diagnosed with Covid-19 or are required to self-isolate in accordance with the applicable UK coronavirus government guidance, we will either:

    1) refund the money you have paid to us, minus the costs we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges) OR
    2) transfer the money you have paid to us, minus any unrecoverable costs as above, to a future holiday

    If you take out our recommended travel insurance policy, or have a policy with a similar level of Covid-related cover, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

    The right to cancel or defer in accordance with these terms applies to all bookings made on or before 31 October 2020 for departure from 1 November 2020 and to all new bookings until further notice. We reserve the right to amend or remove this offer at any time.
     
  • In cases where we're operating your holiday but you prefer not to travel, we are offering fee-free rebooking up to 8 days before travel, meaning that you can defer your holiday without having to pay the usual Inntravel administration fee (although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights).

    If there are 29 days or more before you travel, you can transfer your deposit to a holiday in a different destination and/or at a later date. We won't charge an amendment fee and, if you have paid more than the deposit, we will either refund the difference between the deposit and the amount paid (less any monies paid towards international travel by air, rail or ferry), or transfer this amount to your new booking.

    Between 8 and 28 days before travel, you can transfer all money paid to a holiday in a different destination and/or at a later date. We won't charge an amendment fee, but we will deduct any unrecoverable costs, such as flights, other international travel and late cancellation charges (the amount charged will depend largely on when you instruct us to amend your booking: the nearer to departure, the less we are likely to be able to recoup from our accommodation, transport and excursion providers.) If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

    The right to defer in accordance with these terms applies to all bookings made on or before 31 October 2020 for departure from 1 November 2020 and to all new bookings until further notice. We reserve the right to amend or remove this offer at any time.
     
  • Since the start of the crisis, we have been among the few travel companies who have swiftly provided refunds for all trips we couldn't operate – and this will continue to be the case going forward.

    So if your destination country locks down or requires quarantine on arrival, or the UK locks down and re-imposes a travel ban, then we will offer you a refund or free re-booking, no quibble.
  • In view of the current uncertainty, until 31 May 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so that decisions about travel can be made much closer to departure.
  • We can recommend an insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).
 

Added value and financial security

When booking or re-booking for the future, there won’t be any surprises with higher prices as we are providing our 2021 holidays at 2020 prices. All our customer payments are protected by ATOL or ABTA and, though we are a relatively small company ourselves, we have the security of Hotelplan – one of Europe’s premier travel groups – and a larger co-operative family behind us.
Last fetch time is : 1/27/2021 8:56:06 AM