A message from Karl Watson, Managing Director of Inntravel
These are certainly unprecedented times. The situation has changed quickly, with travel – and even local movement – now severely restricted. These are circumstances that none of us has ever experienced or probably even imagined, and we understand that this is a period of great uncertainty for everybody.
We’ve been working very hard over the past couple of weeks to bring home our customers who have been on holiday as far afield as Arctic Finland, Morocco and the Canary Islands, and we’ve also been looking ahead to customers that were due to travel with us shortly.
We’re currently cancelling all holidays due to depart up to and including 15 May,
and are proactively contacting everyone who was due to travel during this period – in date order of departure – to discuss the options available.
We also have flexible rebooking or deferral options for customers booked to travel from 16 May.
Please take a look at our policies described below, which we hope will answer many of the questions you may have.
Naturally, it’s a busy time for us – we’re getting in touch with those affected as soon as we can, and do appreciate your patience and support. Much of our team is now home-working (a new experience for many of us!), so our capacity to handle phone calls is limited for the time being. If you still need to contact us, please, if possible, do so by email to [email protected]
and we will respond to your query just as soon as we can.
Of course, none of us knows how long this disruption is going to last. However, all of us at Inntravel and all of our friends and partners across Europe are looking forward to welcoming you on your next Inntravel Slow Holiday
just as soon as possible.
With all best wishes,