These are certainly unprecedented times, with travel – and local movement – indefinitely restricted, and a period of great uncertainty for everybody.
We have therefore suspended all holidays due to depart up to and including 30 June,
and are proactively contacting everyone who was due to travel during this period – in date order of departure – to discuss the options available.
We also have flexible rebooking or deferral options for customers booked to travel from 1 July.
In addition, we aim to confirm the status of holidays before balance payments are due – now reduced to 4 weeks before the start of the holiday.
Please take a look at our policies described below, which we hope will answer many of the questions you may have.
We’re getting in touch with those most imminently affected as soon as we can, and do appreciate your patience and support. Having rapidly deployed our team to work from home, our capacity to handle phone calls is limited for the time being. If you still need to contact us, please, if possible, send an email to [email protected]
and we will respond just as soon as we can.