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We understand that if you have a holiday booking with us, or are thinking of making one, you'll want as much flexibility as possible, 'just in case'.
So, although we like to think that we have always been generous with our flexibility in terms of what we offer, we have adapted our policies to provide you with added assurance in light of Covid-19, and found one of the best travel insurance policies as regards coronavirus cover.
Flexible booking policies
• If we can't operate your holiday, we'll provide a full and prompt refund
• If you can't travel because you have Covid-19 or need to self-isolate, we'll waive our normal cancellation charges and refund all recoverable costs or transfer them to a future booking
• If you want to change destinations and/or dates, we'll waive our admin fees for doing this, provided you let us know at least 8 days before departure
In line with UK Government advice, we are planning to only operate holidays to destinations on the Green list (see Q&A below).
We will not currently operate holidays to destinations on the Amber and Red lists and will continue to monitor Government and FCDO advice.
We will be contacting those of you who already have a holiday booking to travel outside the UK with us before your balance is due to confirm the status of your booking in line with the traffic light system and FCDO advice. We will be doing this in order of departure, and we kindly ask that you be patient. If you need to contact us before we get in touch with you, please email firstname.lastname@example.org and we will respond as quickly as possible.
Travelling to Green list countries
Will my Inntravel holiday take place as planned?
Yes, depending on the rules in the destination country and FCDO advice.
What are the entry requirements for my destination?
You will probably need to take a PCR test prior to travel. Please see our country entry requirements page for more details.
Do I need to quarantine on return?
No, unless you test positive for Covid (see next question).
What are the rules for returning to the UK?
You will need to:
• Take a test 72 hours (or less) before your return
• Complete an online passenger form within 48 hours of your return
• Take a PCR test on the 2nd day after your return More details >
What if my destination changes colour before I travel?
If your destination changes from Green to Amber within 5 weeks of departure, we will not operate your holiday and you'll have the choice of transferring your booking or getting a full refund.
What happens if my destination changes colour while I'm away?
If your destination changes from Green to Amber while you’re on holiday, you will need to quarantine for ten days at home when you return to the UK (this quarantine period can be halved if you pay for a Test to Release test five days after your return).
Can I return home early if my destination changes from Green to Amber?
Yes, and we will be happy to assist, but you will need to pay the travel and other costs that are incurred.