Book & travel with confidence

What you can expect from Inntravel

We understand that if you have a holiday booking with us, or are thinking of making one, you'll want as much flexibility as possible, 'just in case'.

So, although we like to think that we have always been generous with our flexibility in terms of what we offer, we have adapted our policies to provide you with added assurance in light of Covid-19, and found one of the best travel insurance policies as regards coronavirus cover.

Flexible booking policies

• If we can't operate your holiday, we'll provide a full and prompt refund

• If you can't travel because you have Covid-19 or need to self-isolate, we'll waive our normal cancellation charges and refund all recoverable costs or transfer them to a future booking

• If you want to change destinations and/or dates, we'll waive our admin fees for doing this, provided you let us know at least 8 days before departure

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Complete financial security

• We are bonded with ATOL and ABTA for your complete financial protection

• We belong to one of Europe's premier travel groups, with a larger co-operative family behind us

• We have earned praise in the national press for our commitment to doing right by our customers during the pandemic

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Covid-inclusive insurance

We can recommend Campbell Irvine's travel insurance policy which provides UK residents with cover for:

• all necessary medical emergency and associated expenses if you are diagnosed with Covid-19 while on holiday

• cancellation of your holiday if you are diagnosed with Covid-19 or if you personally have to self-isolate prior to departure

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The traffic light system

In addition to following the UK’s FCDO travel advice and the entry requirements of destination countries, we are operating holidays in accordance with the UK Government’s traffic-light system (see Q&A below).

• Green list: we will operate holidays to these destinations

• Amber list: we will operate holidays to these destinations for UK residents who have been doubly vaccinated or for anyone not vaccinated who is willing to quarantine on return to their country of residence

• Red list: we will not operate holidays to these destinations

If, at the time your balance is due or thereafter, it looks as though we will be unable to operate your holiday, we will contact you to discuss options. We will be doing this in order of departure, and we kindly ask that you be patient. If you need to contact us before we get in touch with you, please email customerservices@inntravel.co.uk and we will respond as quickly as possible.

Travelling to Green list countries

Will my Inntravel holiday take place as planned?
Yes, depending on the rules in the destination country and FCDO advice.

What are the entry requirements for my destination?
You will probably need to take a PCR test prior to travel. Please see our country entry requirements page for more details.

Do I need to quarantine on return?
No, unless you test positive for Covid (see next question).
What do I need to do when returning to the UK?
• Take a test within 72 hours prior to your departure for the UK
• Complete an online passenger form within 48 hours prior to your arrival in the UK
• Take a PCR test on the 2nd day after your return
More details >

What if my destination changes colour before I travel?
If your destination changes from Green to Amber within 5 weeks of departure and you are not fully vaccinated, please contact us to discuss your options (please see below for our general policy regarding travel to Amber countries). If your destination changes from Green to Red, we will not operate your holiday and you'll have the choice of transferring your booking or getting a full refund.
What happens if my destination changes colour while I'm away?
If your destination changes from Green to Amber while you’re on holiday, the impact will be minimal if you are a UK resident who is doubly vaccinated and as a result not required to quarantine afterwards – you will just need to show proof of your vaccination status on your return. Otherwise, you will need to quarantine for ten days at home when you return to the UK (this quarantine period can be halved if you pay for a Test to Release test five days after your return).

Can I return home early if my destination changes from Green to Amber?
Yes, and we will be happy to assist, but you will need to pay the travel and other costs that are incurred.

Travelling to Amber list countries

Will my Inntravel holiday take place as planned?
Yes, your Inntravel holiday will go ahead, depending on the rules in the destination country and FCDO advice, and provided that you have received both doses of an approved Covid-19 vaccination at least two weeks before your holiday is due to start or you are willing to quarantine on your return home.

How do I prove my vaccination status for my return?
Two weeks after receiving the second dose, people living in England can obtain an NHS COVID Pass, available either in digital or paper format. Full details are available on the UK government website, www.gov.uk/guidance/nhs-covid-pass. If you live in Scotland, Wales or Northern Ireland, your respective NHS certificate will demonstrate your COVID-19 vaccination status.
What are the entry requirements for my destination?
You will probably need to take a PCR test and/or have proof of being fully vaccinated prior to travel. Please see our country entry requirements page for more details.

Do I need to quarantine at home on return?
No, provided you are fully vaccinated and do not test positive for Covid (see next question).

What tests and paperwork are needed for returning to the UK?
You will need to:
• Take a test within 72 hours prior to your departure for the UK
• Complete an online passenger form within 48 hours prior to your arrival in the UK
• Take a PCR test on the 2nd day after your return (and on the 8th day after your return if not doubly vaccinated)
More details >
What if my destination changes colour before I travel?
If your destination changes from Amber to Red within 5 weeks of departure, we will not operate your holiday and you'll have the choice of transferring your booking or getting a full refund.

What happens if my destination changes colour while I'm away?
If your destination changes from Amber to Red while you’re on holiday, once you return to the UK you will need to quarantine for ten full days in a hotel and take two Covid tests during this time, all at your own expense.

Can I return home early if my destination changes from Amber to Red?
Yes, and we will be happy to assist, but you will need to pay the travel and other costs that are incurred.

Book & travel with confidence

What you can expect from Inntravel

Flexible booking policies

Complete financial security

Covid-inclusive insurance

The traffic light system

Travelling to Green list countries

Travelling to Amber list countries

Other important information

Our travel experts are on hand to offer advice