COVID-19 Travel Advice

These are certainly unprecedented times, with travel – and local movement – indefinitely restricted, and a period of great uncertainty for everybody.

We have therefore suspended all holidays due to depart up to and including 30 June, and are proactively contacting everyone who was due to travel during this period – in date order of departure – to discuss the options available.

We also have flexible rebooking or deferral options for customers booked to travel from 1 July.

In addition, we aim to confirm the status of holidays before balance payments are due – now reduced to 4 weeks before the start of the holiday.

Please take a look at our policies described below, which we hope will answer many of the questions you may have.

We’re getting in touch with those most imminently affected as soon as we can, and do appreciate your patience and support. Having rapidly deployed our team to work from home, our capacity to handle phone calls is limited for the time being. If you still need to contact us, please, if possible, send an email to [email protected] and we will respond just as soon as we can.

Departures up to and including 30 June 2020

We are currently contacting all customers due to travel during this period to discuss options. These include:

• The opportunity to amend – book any of our holidays for travel later in 2020 and we will waive our usual amendment fee. We will also cover up to £100 per person extra if the new holiday and transfer total is higher; or refund if lower. Please note that any airline amendment fees or fare differences will need to be met by you.

• Defer until 2021 and all monies paid will be held as a future holiday booking deposit, plus we will add an additional credit of £100 per person. Valid for travel by 31 October 2021.
Departures from 1 July 2020

If you are due to depart from 1 July onwards and wish to postpone or cancel your holiday, we are pleased to offer the following options:

• The opportunity to amend – book any of our holidays for travel later in 2020 and we will waive our usual amendment fee. If the new holiday and transfer total is lower, we will refund the difference; additional costs, including airline amendment fees and fare differences, will need to be met by you.

• Defer until 2021 and monies paid (excluding flight and insurance payments as these are unrecoverable) will be held as a future holiday booking deposit. Valid for travel by 31 October 2021.

• If you decide not to travel, our usual cancellation terms apply – please see our booking conditions for full details.
Do these policies apply if I cancelled my holiday before they came into effect?

Please note that if you cancelled your booking before we made the decision to suspend holidays to a given destination and/or up to a given departure date, our usual cancellation terms continue to apply and we are unable to offer further credit or retrospective refunds.
Are you offering a Refund Credit Voucher?

Although a Refund Credit Voucher has been publicised by ABTA for the use of UK travel companies as a short-term solution for deferring the cost of cancelled holidays, we have decided against using it due to the limited scope of the scheme.

Instead, we provide the opportunity for monies paid to be transferred to a holiday to be taken later this year or as a deposit for a holiday to be taken in 2021. The options provided within our cancellation terms and booking conditions will continue to apply, along with the financial protection afforded to all of our customers in order to look after your money so you can look forward to your holiday when you want to take it.
Will I be covered by my travel insurance if I choose to cancel my holiday where it is outside Inntravel’s cancellation window?

We are aware that some travel insurance policies provide cover for cancellation in the event of unavoidable and exceptional circumstances, but this will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition or you are ill), you should contact your travel insurance provider to check if you can make a claim.
I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

As the future is uncertain, we have reduced the balance payment date from 8 weeks to 4 weeks before your holiday is due to start.

We will aim to confirm the status of your holiday before your balance payment becomes due.
Where can I check for up-to-date travel and health information?

Advice for UK travellers:
• The UK government provides detailed advice at www.gov.uk/guidance/travel-advice-novel-coronavirus
• Travellers are advised to read the FCO travel advice for the country they intend to travel to. Visit www.gov.uk/foreign-travel-advice
• The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice
• The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19
• ABTA also has updated advice and FAQs for travellers at www.abta.com/coronavirus

From outside the UK? Here are some websites you may like to consult:
• Ireland: Department of Foreign Affairs
• USA: State Department Travel Advisory
• Canada: Travel Advice & Advisories
• Australia: Smart Traveller information service
• New Zealand: SafeTravel