Coronavirus (COVID-19) Travel Advice

A message from Karl Watson, Managing Director of Inntravel

These are certainly unprecedented times. The situation has changed quickly, with travel – and even local movement – now severely restricted. These are circumstances that none of us has ever experienced or probably even imagined, and we understand that this is a period of great uncertainty for everybody.

We’ve been working very hard over the past couple of weeks to bring home our customers who have been on holiday as far afield as Arctic Finland, Morocco and the Canary Islands, and we’ve also been looking ahead to customers that were due to travel with us shortly.

We’re currently cancelling all holidays due to depart up to and including 15 May, and are proactively contacting everyone who was due to travel during this period – in date order of departure – to discuss the options available.

We also have flexible rebooking or deferral options for customers booked to travel from 16 May. Please take a look at our policies described below, which we hope will answer many of the questions you may have.

Naturally, it’s a busy time for us – we’re getting in touch with those affected as soon as we can, and do appreciate your patience and support. Much of our team is now home-working (a new experience for many of us!), so our capacity to handle phone calls is limited for the time being. If you still need to contact us, please, if possible, do so by email to [email protected] and we will respond to your query just as soon as we can.

Of course, none of us knows how long this disruption is going to last. However, all of us at Inntravel and all of our friends and partners across Europe are looking forward to welcoming you on your next Inntravel Slow Holiday just as soon as possible.

With all best wishes,

Karl

Departures up to and including 15 May 2020

We are currently contacting all customers due to travel during this period to discuss options. These include:

• The opportunity to amend – book any of our holidays for travel later in 2020 and we will waive our usual amendment fee. We will also cover up to £100 per person extra if the new holiday and transfer total is higher; or refund if lower. Please note that any airline amendment fees or fare differences will need to be met by you.

• Defer until 2021 and receive a credit voucher for all monies paid, plus an additional voucher worth £100 per person. Credit vouchers are valid for travel by 31 October 2021.
Departures from 16 May 2020

If you are due to depart from 16 May onwards and wish to postpone or cancel your holiday, we are pleased to offer the following options:

• The opportunity to amend – book any of our holidays for travel later in 2020 and we will waive our usual amendment fee. If the new holiday and transfer total is lower, we will refund the difference; additional costs, including airline amendment fees and fare differences, will need to be met by you.

• Defer until 2021 and receive a credit voucher for monies paid (excluding flight and insurance payments as these are unrecoverable). Credit vouchers are valid for travel by 31 October 2021.

• If you decide not to travel, our usual cancellation terms apply – please see our booking conditions for full details.
What happens if I cancelled my holiday before these policies came into effect?

Please note that if we make the decision to cancel holidays to a given destination / up to a given departure date and you cancelled before we took that action, our usual cancellation terms apply – please see our booking conditions for full details.
Will I be covered by my travel insurance if I choose to cancel my holiday where it is outside Inntravel’s cancellation window?

We are aware that some travel insurance policies provide cover for cancellation in the event of unavoidable and exceptional circumstances, but this will depend on the terms of your policy. Depending on the reason for your cancellation (for example if you are concerned about a serious underlying medical condition or you are ill), you should contact your travel insurance provider to check if you can make a claim.
I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?

As the future is uncertain, we have reduced the balance payment date from 8 weeks to 4 weeks before your holiday start date.

We will aim to confirm the status of your holiday before your balance payment becomes due.
Where can I check for up-to-date travel and health information for my destination?

Advice for UK travellers:
• UK health authorities are providing detailed advice for specific destinations and locations which is available at www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
• Travellers are advised to read the FCO travel advice for the country they are travelling to. Visit www.gov.uk/foreign-travel-advice
• The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice
• The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19
• ABTA also has updated advice and FAQs for travellers at www.abta.com/coronavirus

Travelling from outside the UK? Here are some websites you may like to consult:
• Ireland: Department of Foreign Affairs
• USA: State Department Travel Advisory
• Canada: Travel Advice & Advisories
• Australia: Smart Traveller information service
• New Zealand: SafeTravel