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Responsible business
+44 (0)1653 617001
Responsible business
+44 (0)1653 617001
 

Leading the way

Sustainability may be part of the Inntravel DNA, but that doesn't mean we can sit back and reflect on a job well done. As a responsible travel business we want to lead the way in sustainability – continually pushing ahead to meet today's challenges and act as a force for good for our destinations and their communities.

Our approach is holistic: from implementing our comprehensive carbon reduction roadmap to redressing and restoring biodiversity alongside our rewilding partners. Developing an enhanced rail programme is another key part of our strategy, and we've aligned board and senior manager bonuses to our 'triple bottom line' of Profit, People, and Planet – to ensure all three are prioritised in our business decisions. You can find more detail on our sustainability journey below.
 

Our sustainability journey

 
2024 highlights
2025 commitments
*Our full carbon footprint covering scopes 1, 2 and 3, but excluding flights booked by customers which we report separately – see our Planet and People Report for a full breakdown of our data and more detail on our methodology.
 
Better by rail

At Inntravel, we are working to shift our transport mix from predominantly aviation to include rail alternatives wherever possible. Where flying remains a necessity we prioritise direct flights in economy class, and we also aim to give the option of completing the journey by public transport, whether that’s on a local train, bus or even boat.

As specialists in international rail travel, there are so many ways Inntravel can aid and enhance your journey – including devising the best rail routes and timings, guiding you between connections, and arranging city stays for longer trips.

Below, we answer your most frequently asked questions about travelling by rail to your holiday.
 

Taking the train with Inntravel


 
  • We consider each booking individually and put a great deal of thought into making sure our customers’ rail journeys are as relaxing and enjoyable as possible. We organise all the tickets, provide easy-to-follow instructions for every step of the way, and offer you the benefit of our expertise – for example, if travelling from the UK to Austria, we’d always recommend you spend a night in Zürich to enjoy the most spectacular part of the journey, the Arlberg Pass, in daylight. We can book a great selection of city stopovers, too.
  • With rail travel, your holiday starts when you board your train, not at the other end of a flight. It’s a rich and immersive experience – you can observe the gradual shifts in landscape as you travel, or choose to break your journey to explore a fascinating city en route. Rail is also wonderfully relaxing, with generous luggage allowances, easy check-in processes, and comfortable seating. And that’s before we come to the environmental benefits…
  • All our ‘by rail’ prices include return Eurostar from London St Pancras in second class to Paris, Lille or Brussels. For journeys via Paris, we cover the rail or Métro travel between the mainline stations within the city, and we also include return onward rail to the station closest to your holiday. Where appropriate, further connecting travel to your hotel (such as bus or taxi transfers) is also provided.
  • France, Switzerland, Germany and Catalonia (in north-east Spain) are the most popular destinations for holidays by rail, but by taking advantage of overnight trains (or city stopovers) you can also travel by rail to Italy, Austria, Slovenia, southern Spain or Portugal.
  • To find out more about holidaying by rail – about how it works, what’s included and where Inntravel can take you – take a look at our dedicated rail section.
 

Green office

We have an Environmental Management System in place to manage and reduce our office energy, waste, and water use, but our green office ethos extends far beyond this – at Inntravel, we aim to engage each member of staff and give them a role in reaching our sustainability goal. That's part of the reason all team members are given two volunteer days per year, with many of the projects chosen supporting biodiversity through improving local, natural environments. Read on to discover more about our green office initiatives.

 

  • • Staff volunteering: with 2 volunteering days each per year, the Inntravel team are able to support initiatives across Yorkshire and beyond. One ongoing collaboration is with Forest of Flowers, a project that aims to give 74 acres of former farmland back to nature. Over 42,000 trees have been planted across the site along with 35 wildflower species, creating a haven for wildlife.

    • Office engagement: from wildflower seed drives to hosting our own Great Big Green Week complete with Inntravel Swap Shop, we run an annual programme of office events aimed at raising awareness and coming together to make a positive difference.

    • Opportunities for improvement: our offices – sympathetically converted from a disused farm building – already have a number of sustainability features, including owl, swallow, and bat nesting boxes. We add to these regularly, with water saving a current priority: you'll now find tap aerators and shower timers in our bathrooms, and a water butt in the Inntravel garden.

    • Recylable paper: we only use recyclable paper from sustainably managed forests.
 

Our sustainability papers

Open, honest communication is a key part of driving a sustainable future for Inntravel. By outlining our current position, sharing our targets, and updating on our progress we aim to bring everyone with us on this most important of journeys. Full copies of all our reports are available to read below.
 
 

Inntravel policies

We're committed to creating a future that benefits all, as detailed in our animal protection and indigenous people policies.

  • Created to clearly express how we connect with our audiences. Its a simple set of guidelines to help us stay true to our values while communicating effectivly with our partners and customers.

    Ethical Marketing Policy


  • Animal interactions sit at the heart of some of our holidays, so it is our responsibility to have a animal protection policy that's robust, clear, and well-communicated – to ensure all experiences are ethical, responsible, and involve zero exploitation of animals or local communities.

    Animal Protection Policy


  • At Inntravel, we want to ensure the communities we visit benefit as much from our holidays as our customers – particularly when those communities involve indigenous populations. We have developed this policy as we recognise the future of indigenous communities is at risk.

    Indigenous People Policy
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