This explains how we may use and share the information we collect for a wide range of purposes.
We may use and share the data we collect for a wide range of purposes to ensure we give you the best possible customer experience and ensure the appropriate performance of the contract.
Where you make a booking, appropriate personal data will be passed on to the relevant suppliers of your chosen travel arrangements. If you ask us to book any additional services we will have to pass on your details to the supplier of those services. Suppliers and other third parties will be named in the booking documentation and are likely to include the following depending on the travel arrangements booked:
• accommodation, restaurants and transport providers;
• local ground partners and agents, where we use them;
• equipment hire operators, including our cycling partners and ski hire providers;
• guides, tutors and local attractions where booked on your behalf.
In order to deal with and administer your booking we will use your personal data:
• to provide you with information on our products and services, and also to deal with your requests and enquiries regarding holiday arrangements;
• to contact you if we need more information or if there are changes to your travel arrangements;
• to provide customer care and to deal with any questions or issues that you have prior to, during, or on your return from holiday.
We may also use your personal data
• for staff training and quality assurance purposes;
• to ask for your opinions on our products and services (via ourselves or through a third party agent);
• to conduct prize draws, contests and other promotional offers;
• to consider employing you if you send us your details in response to our recruitment advertising or if you approach us with a speculative employment enquiry.
When you make a booking, you will be prompted to give credit/debit card or other payment details to a third party payment processor. Whilst it may feel like we are collecting this information, it is actually being collected by the payment processor directly in order to take authorised payments.
Personal data may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law.
We may also make personal data available to other companies who provide services on our behalf, such as direct marketing, administration, customer care, legal or professional advice, website hosting and the re-organisation/structuring/sale of our business.
To help us design our website and improve your experience, we may collect information about the way you use and access our website, as explained in our cookies policy
. Our website may use technologies such as Microsoft Clarity to help analyse how users navigate our web pages, links and forms and help us provide you with a good experience when you browse. Where Microsoft Clarity is in use Microsoft collects or receives personal data from us to provide their services. A link to the Microsoft Privacy Statement appears here: https://privacy.microsoft.com/en-us/privacystatement
We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services.
In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA and/or ABTOT so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/
Some of our online services allow you to upload and share messages, reviews, photos, video and other content and links with others. We will obtain consent if we publish this information on our websites, marketing collateral or social media profiles. You should not expect any information that you make publicly available to others via our online services to be kept private or confidential and you should always exercise discretion when using such services.
If you wish to receive any promotional materials from us, for example brochures, newsletters and other communications, or if you wish to enter a competition or take part in a survey, we will need your name and the contact details applicable to the form of communication you have consented to. For example, if you wish to receive information by e-mail, we will need your e-mail address.
PERSONALISED AND TARGETED CONTENT, RECOMMENDATIONS AND ADVERTISEMENTS
We may use the information we collect to personalise and more effectively target our services, content, recommendations, adverts and communications. For example, you may see an advertisement for a holiday that you have recently viewed on one of our websites when browsing at a later stage.
for more information.
We may use your personal data to create anonymous, aggregated statistics about the use of our websites, products, services and loyalty programs, which we may share with third parties and/or make available to the public.
We may use your personal data to develop and improve new and existing products and services, recommendations, advertisements and other communications and learn more about our customers’ holiday preferences in general.
PUBLISH YOUR REVIEWS, COMMENTS AND CONTENT
Where you upload or provide us with product reviews, comments or content to our websites that are publicly visible, we may link to, publish or publicise these materials elsewhere including in our own advertisements.
COMBINING THE INFORMATION WE COLLECT
We may link or combine the information that we collect from the different sources outlined above (including information received from other Hotelplan UK Group companies) via a unique identifier, such as a cookie or email address. We may do this to provide a more seamless customer support whenever you contact us and to provide you with better, personalised services, content, marketing and adverts.