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Covid FAQs

 

Frequently asked questions

If you've got a holiday booking with us, or are thinking about planning one for the future, be it in the UK or Europe, you've probably got lots of questions. As ever, our travel experts are on hand to offer advice and help you with your plans.

Below, we answer some of the most frequently asked questions. Please note that many of them are irrelevant given the general easing of restrictions across Europe, but we’ve retained them to show the excellent levels of customer service you can expect from Inntravel.
  • With so many European countries easing their rules, the outlook for 2022 is very positive. We are operating to all destinations unless they are on England's red list or have not been cleared for travel by the Foreign, Commonwealth & Development Office (FCDO) or have significant barriers to entry. We will continue to monitor Government and FCDO advice. Check our Country Booking Status and Entry Requirements page regularly for updates.
  • Requirements vary from country to country – please see our Country Travel Status and Entry Requirements page, which lists the requirements of each country where we offer holidays. From 18 March onwards, no tests are required when returning to the UK, regardless of your vaccination status.

    There is a wide choice of test providers, some of which offer at-home kits, others which offer tests at specific locations. Some offer the full suite of tests, others specialise in a smaller range. For details of suppliers which are offering a discount for Inntravel customers, see our testing packages page.
  • Not being fully vaccinated is likely to restrict your choice of destination – many European countries do not allow entry to people who have not been fully vaccinated. You can find a summary of the rules for the countries you are interested in on our entry requirements page; for fuller details, visit www.gov.uk/foreign-travel-advice – look not just at the country entry requirements, but also at rules for entry to hospitality venues and other public spaces.

    Not being fully vaccinated also means that you may need to take Covid tests before entering your holiday destination.

    If you are fully vaccinated, details on how to obtain your NHS Covid Pass/Certificate proving your vaccination status can be found here. This can also sometimes be used to prove your vaccination status to enter countries or territories that require visitors to be fully vaccinated, while other countries with this requirement may ask for different documentation. See www.gov.uk/foreign-travel-advice for more information.
  • We have worked with our hoteliers, taxi drivers and other suppliers to provide them with guidance and to verify that they are following their local regulations to be ‘Covid Compliant’ and minimise the risk of transmission. Read more >
  • Whether you have an existing policy in place or need to arrange cover, it is vital to ensure your insurance provides cover if you become ill with Covid while abroad – you should check that it covers emergency medical expenses and repatriation, and expenses associated with staying abroad longer if you are required to self-isolate. If you do not already have cover, take a look at our travel insurance page, where you'll find details of an insurance provider whose policy provides extensive Covid-related cover (please note this policy is only available to UK residents).
  • You should assume that your holiday is going ahead unless we contact you to tell you otherwise. If we are unable to operate a particular holiday or to a particular destination, we will contact everyone affected in departure date order, and we kindly ask that you be patient. If you need to contact us before we get in touch with you, please email [email protected] and we will respond as quickly as possible.
  • If we cannot operate your holiday, we will contact you (wherever possible before your balance is due) to discuss options with you. A popular choice is to defer until a later date; all monies paid are then held as a future holiday booking deposit. If deferring isn’t a suitable option, we are able to offer a refund of all monies paid. See our flexible booking policies page for more information.
  • If your destination is added to the red list before you travel, we will not operate your holiday and you'll have the choice of transferring your booking or getting a full refund (see previous question).

    If your destination is added to the red list while you're away, you will have to quarantine in a hotel at your expense when you return to the UK. (In this situation, you can choose to return home early, before the hotel-quarantine rules come into effect, and we will be happy to assist, but you will need to pay the travel and other costs that are incurred.)
  • Although a Refund Credit Voucher has been publicised by ABTA for the use of UK travel companies as a short-term solution for deferring the cost of cancelled holidays, we have decided against using it due to the limited scope of the scheme.

    Instead, we provide the opportunity for monies paid to be held as a deposit for a holiday to be taken at a later date. The options provided within our cancellation terms and booking conditions will continue to apply, along with the financial protection afforded to all of our customers in order to look after your money so you can look forward to your holiday when you want to take it.
  • Rest assured that we'll be sympathetic if you can't travel because you or any of member of your party is diagnosed with Covid-19. See our flexible booking policies page for your options in this situation.
  • Provided that you tell us no later than 8 days before you are due to travel, you can switch to another holiday and/or date. See our flexible booking policies page for more details.
  • We ask that you pay your balance 8 weeks before departure. However, you can rest assured that if, after you have paid for your holiday, circumstances change, you’ll be entitled to a full or partial refund, or fee-free rebooking in line with our flexible booking policies.
  • Please note that if you cancelled your booking before we made the decision to suspend holidays to a given destination and/or up to a given departure date, or before we made an offer to defer holidays, our usual cancellation terms continue to apply and we are unable to offer further credit or retrospective refunds.
  • We have a dedicated team whose job it is to keep abreast of how each country is implementing different rules and protocols on many vital matters, including the operation of public transport, best practice in hotels and restaurants, and social distancing.

    We provide an overview of the entry requirements for all our destinations – and give links to further useful information – on our Country Entry Requirements page.

    You many also find the following information helpful:

    Advice for UK travellers:
    • The UK government provides a list of useful links at www.gov.uk/guidance/travel-abroad-from-england-during-coronavirus-covid-19
    • Travellers are advised to read the FCDO travel advice for the country they intend to travel to. Visit www.gov.uk/foreign-travel-advice
    • The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice
    • The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19
    • ABTA also has updated advice and FAQs for travellers at www.abta.com/tips-and-advice/travelling-during-coronavirus

    From outside the UK? Here are some websites you may like to consult:
    • Ireland: Department of Foreign Affairs
    • USA: State Department Travel Advisory
    • Canada: Travel Advice & Advisories
    • Australia: Smart Traveller information service
    • New Zealand: SafeTravel
 
Last updated: 22 March 2022
Last fetch time is : 5/24/2022 12:49:57 PM