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With updated guidelines about where and when leisure travel can recommence, we understand that you’ll be thinking about your next break. As ever, our travel experts are on hand to offer advice and help you plan your holiday, whether it be one of our expanding range of UK holidays, or in Europe.
Below, we answer some of the most frequently asked questions.
Will the traffic light system impact the status of my booking?
Currently we are operating holidays to destinations that are on the Green or Amber lists and have been cleared for travel by the Foreign, Commonwealth & Development Office (FCDO) and have no significant barriers to entry and are not in the special category in which even fully vaccinated people are required to quarantine on their return to the UK. In the case of Amber list destinations which meet these requirements, we will only operate holidays for customers who have either received both doses of the Covid vaccination at least two weeks before their holiday is due to start or are willing to quarantine on their return to their country of residence. We will continue to monitor Government and FCDO advice. The Government plans to review its traffic-light system every three weeks; check our Country Booking Status and Entry Requirements page regularly for updates.
Will I need to take a test and how do I do this?
Until countries open to foreign tourists, it is difficult to anticipate exactly what the entry requirements will be. What's more, requirements vary from country to country. As and when information becomes available, we update our Country Travel Status and Entry Requirements page.
Inntravel is in the process of finding recommended providers for tests; check this page regularly for updates. In the meantime, you may find the advice about cost-effective testing options on the Money Saving Expert website useful.
Will my vaccination status affect my ability to travel?
As of 19 July, UK travellers who are fully vaccinated (ie received two doses of any approved Covid vaccine) are exempt from quarantine on their return to the UK from the vast majority of Amber list destinations.
You may also be required to prove that you have been fully vaccinated in order to enter certain countries or territories. The NHS COVID Pass may be sufficient as proof of your vaccination status but some countries may require an alternative. See www.gov.uk/foreign-travel-advice for more information.
What are you doing to help protect travellers while on holiday?
We have worked with our hoteliers, taxi drivers and other suppliers to provide them with guidance and to verify that they are following their local regulations to be ‘Covid Compliant’ and minimise the risk of transmission. Read more >
Can you recommend a travel insurance policy with Covid cover?
Whether you have an existing policy in place or need to arrange cover, it is vital to ensure your insurance provides for emergency medical expenses and repatriation if you become ill with Covid while abroad. If you do not already have cover, we can recommend a travel insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).
When will you confirm if my holiday is going ahead?
The situation continues to evolve, particularly as regards international travel, so we will be contacting everyone who has a holiday booking to travel outside the UK with us before their balance due date to confirm whether or not the holiday can go ahead. We will be doing this in departure date order, and we kindly ask that you be patient.
What's the best way to contact you about the status of my booking?
If you need to contact us before we get in touch with you, please email [email protected] and we will respond as quickly as possible.
What happens if Inntravel can't operate my holiday?
If we cannot operate your holiday, we will discuss options with you. A popular choice is to defer until a later date; all monies paid are then held as a future holiday booking deposit. If deferring isn’t a suitable option, we are able to offer a refund of all monies paid. See our flexible booking policies page for more information.
Are you offering a Refund Credit Voucher?
Although a Refund Credit Voucher has been publicised by ABTA for the use of UK travel companies as a short-term solution for deferring the cost of cancelled holidays, we have decided against using it due to the limited scope of the scheme.
Instead, we provide the opportunity for monies paid to be held as a deposit for a holiday to be taken at a later date. The options provided within our cancellation terms and booking conditions will continue to apply, along with the financial protection afforded to all of our customers in order to look after your money so you can look forward to your holiday when you want to take it.
What happens if I can't travel due to Covid-19?
Rest assured that we'll be sympathetic if you can't travel because you or any of member of your party is diagnosed with Covid-19 or are required to self-isolate in accordance with your applicable governmental coronavirus guidance after coming into contact with an infected person. See our flexible booking policies page for your options in this situation.
What happens if I don't want to travel due to Covid-19?
Provided that you tell us no later than 8 days before you are due to travel, you can switch to another holiday and/or date. See our flexible booking policies page for more details.
I haven’t yet paid the balance for my holiday. Can I pay later while I wait and see what happens?
In view of the current uncertainty, until 31 October 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before your holiday is due to start, so that decisions about travel can be made much closer to departure.
Do these policies apply if I cancelled my holiday before they came into effect?
Please note that if you cancelled your booking before we made the decision to suspend holidays to a given destination and/or up to a given departure date, or before we made an offer to defer holidays, our usual cancellation terms continue to apply and we are unable to offer further credit or retrospective refunds.
Where can I check for up-to-date travel and health information?
We are looking forward to taking you away on an Inntravel holiday once again. We have a dedicated team whose job it is to keep abreast of how each country is implementing different rules and protocols on many vital matters, including the operation of public transport, best practice in hotels and restaurants, and social distancing.
We provide an overview of the entry requirements for all our destinations – and give links to further useful information – on our Country Entry Requirements page.
You many also find the following information helpful: