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Current Travel Advice

With guidelines emerging as to when leisure and travel may recommence, we understand that you’ll be thinking about when and where you’ll be holidaying this summer. As ever, our travel experts are on hand to offer advice and help you plan your 2021 getaway, whether it be one of our expanding range of UK holidays, or in Europe. The situation remains fluid, particularly as regards international travel, so we will be contacting everyone who has a holiday booking with us at least 5 weeks before the date of travel to confirm whether or not the holiday can go ahead. We will be doing this in date order, and we ask that you be patient. If you need to contact us before we get in touch with you, please email [email protected] and we will respond as quickly as possible.

For all departures up to 31 October 2021, we have reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, with the aim to confirm the status of every holiday before payment is due.

If we cannot operate your holiday, we will discuss options with you. A popular choice is to defer until a later date; all monies paid are then held as a future holiday booking deposit. If deferring isn’t a suitable option, we are able to offer a refund of all monies paid.

We are looking forward to resuming our holidays as soon as we can. So that everything is ready as soon as restrictions are eased, we have a dedicated team whose job it is to keep abreast of how each country is implementing different rules and protocols on many vital matters, including the operation of public transport, best practice in hotels and restaurants, and social distancing. And we have worked with our hoteliers, taxi drivers and other suppliers to provide them with guidance and to verify that they are following their local regulations to be ‘Covid Compliant’ and minimise the risk of transmission.
  • Whether you have an existing policy in place or need to arrange cover, it is vital to ensure your insurance provides for emergency medical expenses and repatriation if you become ill with Covid while abroad. If you do not already have cover, we can recommend a travel insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).
  • Although a Refund Credit Voucher has been publicised by ABTA for the use of UK travel companies as a short-term solution for deferring the cost of cancelled holidays, we have decided against using it due to the limited scope of the scheme.

    Instead, we provide the opportunity for monies paid to be held as a deposit for a holiday to be taken later in 2021 or by 31 October 2022. The options provided within our cancellation terms and booking conditions will continue to apply, along with the financial protection afforded to all of our customers in order to look after your money so you can look forward to your holiday when you want to take it.
  • In view of the situation, for all departures up to 31 October 2021 we have reduced the balance payment date from 8 weeks to 4 weeks before your holiday is due to start. We will aim to confirm the status of your holiday before your balance payment becomes due.
  • If, within 28 days of departure, you or any of member of your party is unable to travel because you have been diagnosed with Covid-19 or are required to self-isolate during the time of your holiday in accordance with your applicable governmental coronavirus guidance, we will either:

    1) refund the money you have paid to us, minus the costs we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges) OR
    2) transfer the money you have paid to us, minus any unrecoverable costs as above, to a future holiday

    If you take out our recommended travel insurance policy, or have a policy with a similar level of Covid-related cover, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

    These terms are in addition to our normal booking conditions. We reserve the right to amend or remove this offer at any time.
  • In cases where we're operating your holiday but you prefer not to travel, whether, for example, because you feel you can’t self-isolate or take tests on your return if still required to do so, or you no longer feel safe to travel, we are offering fee-free rebooking up to 8 days before travel, meaning that you can defer your holiday without having to pay the usual Inntravel administration fee (although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights).

    If there are 29 days or more before you travel, you can transfer your deposit and any additional monies paid to a holiday in a different destination and/or at a later date. We won't charge an amendment fee but we will deduct any costs we incur for changing or cancelling flights, international travel by rail or ferry, or Norwegian Coastal Voyage journeys.

    Between 8 and 28 days before travel, you can transfer monies paid to us to a holiday in a different destination and/or at a later date. We won't charge an amendment fee, but we will deduct any unrecoverable costs, such as flights, other international travel and late cancellation charges.

    If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

    These terms are in addition to our normal Booking Conditions. We reserve the right to amend or remove this offer at any time.
  • Please note that if you cancelled your booking before we made the decision to suspend holidays to a given destination and/or up to a given departure date, or before we made an offer to defer holidays, our usual cancellation terms continue to apply and we are unable to offer further credit or retrospective refunds.

  • We provide an overview of the entry requirements for all our destinations – and give links to further useful information – on our Country Entry Requirements page.

    You many also find the following information helpful:

    Advice for UK travellers:
    • The UK government provides detailed advice at www.gov.uk/guidance/travel-advice-novel-coronavirus
    • Travellers are advised to read the FCO travel advice for the country they intend to travel to. Visit www.gov.uk/foreign-travel-advice
    • The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice
    • The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19
    • ABTA also has updated advice and FAQs for travellers at www.abta.com/coronavirus

    From outside the UK? Here are some websites you may like to consult:
    • Ireland: Department of Foreign Affairs
    • USA: State Department Travel Advisory
    • Canada: Travel Advice & Advisories
    • Australia: Smart Traveller information service
    • New Zealand: SafeTravel
 
Last updated: 24 February 2021
Last fetch time is : 4/22/2021 3:23:03 PM