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Covid FAQs

 

Frequently asked questions

With leisure travel now possible once more, we understand that you’ll be thinking about your next break. As ever, our travel experts are on hand to offer advice and help you plan your holiday, whether it be one of our expanding range of UK holidays, or in Europe.

Below, we answer some of the most frequently asked questions.
  • We are operating to all destinations unless they are on England's red list or have not been cleared for travel by the Foreign, Commonwealth & Development Office (FCDO) or have significant barriers to entry*. We will continue to monitor Government and FCDO advice. The Government plans to review the red list regularly; check our Country Booking Status and Entry Requirements page regularly for updates.

    *Please note that if you live outside the UK and your country of residence advises against travel to a particular destination, we are regrettably unable to offer you a holiday to that destination.
  • Requirements vary from country to country – please see our Country Travel Status and Entry Requirements page, which lists the requirements of each country where we are currently able to operate holidays. The British Government's website contains information about testing requirements prior to your return to the UK.

    There is a wide choice of test providers, some of which offer at-home kits, others which offer tests at specific locations. Some offer the full suite of pre- and post-holiday tests, others specialise in a smaller range. For details of suppliers which are offering a discount for Inntravel customers, including one which offers rapid antigen test kits for returning home to the UK (only necessary if you are not fully vaccinated), see our testing packages page.
  • Being fully vaccinated does make travelling to non-red-list destinations easier and less costly – there are fewer tests to take and, from late October (exact date to be confirmed), if you are returning to England (but not Scotland, Wales or Northern Ireland) from certain designated destinations, certified lateral flow tests will replace the more expensive PCR tests. Details on how to obtain your NHS Covid Pass/Certificate proving your vaccination status can be found here. This can also sometimes be used to prove your vaccination status to enter countries or territories that require visitors to be fully vaccinated, while other countries with this requirement may ask for different documentation. See www.gov.uk/foreign-travel-advice for more information.

    Not being fully vaccinated does not affect your ability to travel to/from the UK (you'll need to check if your chosen destination allows entry to travellers who have not been fully vaccinated), but it does entail taking extra tests and self-isolating for 10 days when you return to the UK. Full details are available on our country entry requirements page.

    If you will not be fully vaccinated by the time of your holiday and feel unable to self-isolate and/or take the necessary tests, please tell us as soon as possible – if you contact us before your balance due date, your range of options is wider and more generous. See our flexible booking policies page for more details.
  • We have worked with our hoteliers, taxi drivers and other suppliers to provide them with guidance and to verify that they are following their local regulations to be ‘Covid Compliant’ and minimise the risk of transmission. Read more >
  • Whether you have an existing policy in place or need to arrange cover, it is vital to ensure your insurance provides for emergency medical expenses and repatriation if you become ill with Covid while abroad. If you do not already have cover, we can recommend a travel insurance policy which provides extensive Covid-related cover (please note this policy is only available to UK residents).
  • With travel restrictions continuing to ease across Europe, you should assume that your holiday is going ahead unless we contact you to tell you otherwise. If we are unable to operate a particular holiday or to a particular destination, we will contact everyone affected in departure date order, and we kindly ask that you be patient. If you need to contact us before we get in touch with you, please email [email protected] and we will respond as quickly as possible.
  • If we cannot operate your holiday, we will contact you (wherever possible before your balance is due) to discuss options with you. A popular choice is to defer until a later date; all monies paid are then held as a future holiday booking deposit. If deferring isn’t a suitable option, we are able to offer a refund of all monies paid. See our flexible booking policies page for more information.
  • Although a Refund Credit Voucher has been publicised by ABTA for the use of UK travel companies as a short-term solution for deferring the cost of cancelled holidays, we have decided against using it due to the limited scope of the scheme.

    Instead, we provide the opportunity for monies paid to be held as a deposit for a holiday to be taken at a later date. The options provided within our cancellation terms and booking conditions will continue to apply, along with the financial protection afforded to all of our customers in order to look after your money so you can look forward to your holiday when you want to take it.
  • Rest assured that we'll be sympathetic if you can't travel because you or any of member of your party is diagnosed with Covid-19 or are required to self-isolate in accordance with your applicable governmental coronavirus guidance after coming into contact with an infected person. See our flexible booking policies page for your options in this situation.
  • Provided that you tell us no later than 8 days before you are due to travel, you can switch to another holiday and/or date. See our flexible booking policies page for more details.
  • We ask that you pay your balance 8 weeks before departure. However, you can rest assured that if, after you have paid for your holiday, circumstances change, you’ll be entitled to a full or partial refund, or fee-free rebooking in line with our flexible booking policies.
  • Please note that if you cancelled your booking before we made the decision to suspend holidays to a given destination and/or up to a given departure date, or before we made an offer to defer holidays, our usual cancellation terms continue to apply and we are unable to offer further credit or retrospective refunds.
  • We are looking forward to taking you away on an Inntravel holiday once again. We have a dedicated team whose job it is to keep abreast of how each country is implementing different rules and protocols on many vital matters, including the operation of public transport, best practice in hotels and restaurants, and social distancing.

    We provide an overview of the entry requirements for all our destinations – and give links to further useful information – on our Country Entry Requirements page.

    You many also find the following information helpful:

    Advice for UK travellers:
    • The UK government provides a list of useful links at www.gov.uk/guidance/travel-abroad-from-england-during-coronavirus-covid-19
    • Travellers are advised to read the FCDO travel advice for the country they intend to travel to. Visit www.gov.uk/foreign-travel-advice
    • The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice
    • The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19
    • ABTA also has updated advice and FAQs for travellers at www.abta.com/tips-and-advice/travelling-during-coronavirus

    From outside the UK? Here are some websites you may like to consult:
    • Ireland: Department of Foreign Affairs
    • USA: State Department Travel Advisory
    • Canada: Travel Advice & Advisories
    • Australia: Smart Traveller information service
    • New Zealand: SafeTravel
 
Last updated: 4 October 2021
Last fetch time is : 10/26/2021 6:15:26 AM