Book with confidence

Before resuming our holidays, we carried out extensive checks on the safeguards in place in each of our destinations. We have worked to ensure our hoteliers, taxi drivers and other suppliers are compliant with local health regulations, and have asked them to self-certify against an Inntravel checklist that they are taking extra precautions. We only work with suppliers who can sign this checklist.

We can also recommend an insurance policy which provides extensive Covid-related cover.

Things have not been easy, yet throughout the uncertainty our dedicated team have continued to provide the highest standards of personalised customer service – and this will never change.

Although we’re delighted that so many of you have chosen to defer your holidays, since the start of the crisis we have been among the few travel companies who have swiftly provided refunds for the trips we couldn’t operate where this has been the preferred option – and we will continue to do so going forward.

So if Inntravel contacts you to cancel your holiday, whether because your destination country is locked down or requires quarantine on arrival, or if the UK as a whole locks down and re-imposes a travel ban, we will offer refunds or free re-booking, no quibble.

Our commitment to doing the right thing by our customers has earned us praise from consumer champion, Which?

If, within 28 days of departure, you or any of member of your party is unable to travel because you have been diagnosed with Covid-19 or are required to self-isolate in accordance with the applicable UK coronavirus government guidance, we will either:

1) refund the money you have paid to us, minus the costs we’re unable to recover from our suppliers (such as flights, other international travel and late cancellation charges) OR
2) transfer the money you have paid to us, minus any unrecoverable costs as above, to a future holiday

The right to cancel or defer in accordance with these terms applies to all bookings made on or before 31 October 2020 for departure from 1 November 2020 and to all new bookings until further notice. We reserve the right to amend or remove this offer at any time.

If you take out our recommended travel insurance policy, or have a policy with a similar level of Covid-related cover, you should be able to claim the unrecoverable costs from your insurer, minus the insurance excess.

Although we like to think that we have always been flexible when it comes to changes to holiday plans, we are now offering fee-free rebooking up to 8 days before travel, meaning that where we're operating your holiday but you prefer not to travel, you can defer your holiday without having to pay the usual Inntravel administration fee (although we will ask you to pay any charges imposed by our suppliers for making a change on your behalf, such as changes to flights).

If there are 29 days or more before you travel, you can transfer your deposit to a holiday in a different destination and/or at a later date. We won't charge an amendment fee and, if you have paid more than the deposit, we will either refund the difference between the deposit and the amount paid (less any monies paid towards international travel by air, rail or ferry), or transfer this amount to your new booking.

Between 8 and 28 days before travel, you can transfer all money paid to a holiday in a different destination and/or at a later date. We won't charge an amendment fee, but we will deduct any unrecoverable costs, such as flights, other international travel and late cancellation charges. If you prefer to cancel, our normal cancellation charges will apply, as per our Booking Conditions.

The right to defer in accordance with these terms applies to all bookings made on or before 31 October 2020 for departure from 1 November 2020 and to all new bookings until further notice. We reserve the right to amend or remove this offer at any time.

For departures up to 31 May 2021, we have also reduced the balance payment date from 8 weeks to 4 weeks before the holiday is due to start, so decisions can be made much later.

When booking or re-booking for the future, there won’t be any surprises with inflated prices as we are providing our Summer 2021 holidays at 2020 prices. And, for peace of mind, all our customer payments are protected by ATOL or ABTA. Additionally, though we are a relatively small company ourselves, we have the security of Hotelplan – one of Europe’s premier travel groups – and a larger co-operative family behind us.

Being self-guided, our itineraries are built around you and your wishes and promise a truly individual holiday experience. We can organise private transfers from the airport instead of using public transport if that’s what you would prefer, and it’s down to you to choose who you holiday with – travel solo, as a couple or with a small number of friends or family.

Because we handle each booking individually, you can, for the vast majority of our itineraries, choose the travel method that best suits you. So, if you’d like to make the journey from home to holiday by car – perhaps to one of our destinations in France, Germany or Switzerland – we can arrange the Channel crossing and, for trips involving multiple hotels, organise a transfer back to the first to collect your car.

A large number of our holidays take place amid Europe’s quieter corners, where other visitors tend to be in short supply. Benefits include the chance to enjoy unspoiled scenery; to visit villages unchanged by the passing of time; to gain insights into traditional local culture; and to try authentic – and delicious – regional cuisine.

As well as our holidays on the continent, we offer a good range of 4- and 6-night UK walking breaks – perfect for exploring somewhere new closer to home. The breaks span the length of the country: from the bucolic Scottish Borders to the castle-studded Shropshire Marches and Dorset's idyllic landscapes.

Sustainable tourism has been at the heart of our business from the very start, and we take our responsibilities seriously. To this end, we almost exclusively use family-run hotels and taxi companies, and all our holidays offer the chance to support the local economy – be it by buying your lunch at a village bakery, or calling into a small winery for a tour and tasting.