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      Careers > Careers at Inntravel > Meet the team

Meet the team

Inntravel staff

Lizzie
Verity“During my first six months at Inntravel I have had the opportunity to train with both the Sales and Customer Services teams. The existing team members are full of knowledge and are always keen to help, and the in-depth training has enabled me to develop my interpersonal skills and to build up my product and industry knowledge. My training has been cemented by a recent work trip to Tuscany – it was an incredible opportunity to meet the hoteliers we work with and to understand the customers’ perspective of the Inntravel experience.”
Maria
Verity“When I joined in 2006 Inntravel had a travel shop, and I worked front-of-house, greeting customers, answering their queries, serving hot drinks and doing general admin during quiet times. I then joined the team which dealt with all aspects of holidays in Italy, the Alps and Norway, from sales through to ticketing. That job morphed into the job I do now, which is in Holiday Operations, liaising with Italian hoteliers, tailor-making itineraries and dealing with operational issues as and when they crop up (which they always do!). It’s a very varied job, and I get to manage my own workload, but what I enjoy most of all is the contact with hoteliers.”
Gillian
Verity“I’ve worked in Inntravel Customer Services since 2013. It’s a job that suits me – I’m a big believer in putting the customer first, as it impacts on their entire holiday experience. I enjoy interacting with a wide variety of people from around the world whilst endeavouring to provide a memorable customer experience in a friendly and helpful manner. Finding solutions, advising customers on the best options for them and hopefully making them happy makes my job both interesting and satisfying.”
Rob
Verity“I started out in the Sales Team, then was seconded to Marketing for a few months to help build the new website. On the back of that, I was offered a job in Product Coordination, pricing holidays. After 5 years in that role, I’m back where I started, in Sales, but as team leader. During my time with Inntravel I’ve been lucky enough to travel to Lycia in Turkey, the Faroe Islands and Nepal, but what I perhaps like even more than the travelling is the camaraderie – it’s a very friendly, down-to-earth office.”
Verity
Verity“For me, the best thing about working for Inntravel is the staff. There’s a real team spirit here, which didn’t exist at the place where I worked for a year in between doing A-levels and joining Inntravel. I mostly work in Customer Services, but have also done stints in Sales and Ticketing – and am currently working with our Commerical team – which has been interesting, seeing different parts of the business.”

There are more than 70 of us based at our North Yorkshire office. It’s impossible to paint a picture of a typical member of staff, as we’re an eclectic bunch – ages range from early twenties to mid-sixties, with interests covering everything from gardening to competing in triathlons. About a quarter live in York and surrounding villages, while a similar number live in the Malton area.

Customer Services

One of the best things about working in Customer Services is getting to know some of our very diverse, and often very interesting, customers. Not to be outdone, between them the team has clocked up several years living in Spain and California; learned the art of mixology (but not the throwing-the-shaker part!); achieved a gold Duke of Edinburgh award; spent a year working as a Disney character at Walt Disney World in Florida; worked at a pre-school; studied sociology; managed a hotel; spent many a weekend feeding, timing and encouraging runners on long-distance races across the Moors; and trained as a volunteer magistrate who attends once-monthly court hearings. To relax, they run, walk, garden, watch motorsport, read, swim, ski, go to music festivals, and play tennis, squash, croquet and badminton.


Customer Services Team

Sales

As is the case in other teams, there’s no typical Sales Team member. Previous jobs include tasting chocolate, managing holiday-cottage bookings, leading geography field trips and outdoor activities for schools, and maintaining the garden of a stately home. The team’s interests are equally diverse, ranging from golf to gardening, cake decorating to camping (preferably of the wild variety).


Sales Team

Holiday Operations

The Holiday Operations Team arranges all the crucial elements (hotel reservations, taxis, luggage transfers and more) that ensure holidays run smoothly for our customers. Besides being able to speak a European language, it’s a job that requires good organisational skills and quick thinking, so working as a PA in Hamburg, as a supervisor in Marco Pierre White’s restaurant, and in travel and estate agencies, as some team members have done prior to joining Inntravel, was more relevant than you might think. For these guys, weekends feature plenty of walking, visits to museums and art galleries, trips to the cinema and practising routines on an aerial hoop (very definitely not to be confused with a hula hoop!).


Holiday Operations Team

Operations, Admin & Ticketing

Given the tailored nature of our holidays and how much information we supply our customers with – maps, route notes, historical background information, and more – there’s more to ticketing than first meets the eye. The same can be said of the people who work in the team, which includes someone who lived and worked on Tenerife for several years, and a former member of the Royal Navy who did a tour along the German coast destroying WW2 mines. When they’re not collating information packs and making sure they arrive with customers in good time before their holiday, they spend their spare time playing hockey, reading avidly and going to festivals and gigs.


Operations, Admin and Ticketing

Product Coordination

Apart from all being eagle-eyed, well versed in SQL, and able (metaphorically speaking) to navigate around a spreadsheet blindfolded – essential skills for pricing our holidays and ensuring that the data is correctly loaded on to our computer system – the members of the Product Coordination Team are all very different and include a chemist, a geographer-geologist, a linguist and a former ski-resort manager. Between them they have most common sports covered – football, running, long-distance cycling, table tennis, badminton, walking, climbing and skiing – plus salsa dancing, woodworking and choir singing for good measure.


Product Coordination

Marketing

Marketing covers everything from brochure production to the upkeep of the website, advertising to competitions, and social media to sponsorship of events. Handling all this are, purely by chance, not one, but two, qualified translators; a philosophy graduate and former pub landlady; a one-time chalet girl; a trained actress and singer who has performed in shows across Europe; and someone who has been destined to work in a ‘colouring-in department’ ever since winning a Blue Peter badge for a card she designed. When they’re not thinking about pixels, PPC or Pinterest, this eclectic bunch can be found walking the North York Moors armed with The Good Pub Guide, gardening, making chutneys, listening to music, going to festivals, watching cricket, visiting castles, relaxing with a spot of yoga, or getting muddy on Yorkshire’s mountain-bike trails (the steeper, the better, apparently!).


Marketing Team

Holiday Information & Feedback

The backgrounds of the Holiday Information & Feedback Team – which is also responsible for writing and updating the vast wealth of route notes, cultural and historical background information which we send out to customers prior to their holiday – are as varied as the post-holiday correspondence they deal with. There’s a former languages teacher who spent a few months as a crew member and cook on a yacht and a separate stint rounding up sheep on horseback in New Zealand; an ex-army officer from the Royal Engineers; a historian who has written a book of castle-themed walks; someone who spent many years overseas teaching English; and a former reservist in the Royal Military Police. Their interests range from gardening, tennis, landscape photography, painting, planning walks for the local rambling club, and cooking (one team member makes a wicked maki-sushi ), to leading outdoor fitness classes and competing in obstacle course races and iron-distance triathlons.


Holiday Feedback Team

Product Managers

Our Product Managers design, improve and generally ensure the smooth running of our holidays, building good relationships with the hoteliers and other suppliers with whom we work. Two had previous travel-industry experience before joining Inntravel, but the others worked in Somalia for the International Red Cross; as a languages teacher at a secondary school; as an English teacher in Madrid (where she acquired a Spanish husband); and as an office manager in Paris. Besides speaking French, Spanish, Italian, Portuguese and German, their somewhat diverse skills include operating a field-hospital radio system, playing the flute and delivering calves. At weekends you’ll find them on a badminton court, growing vegetables on their allotment, in the kitchen cooking and baking, at the local arthouse cinema, out on the paths of the Moors and Wolds, or, come winter, skiing.


Product Managers

Accounts

When they’re not paying invoices, reconciling accounts, processing expense claims, producing month-end reports, or raising money for charity by taking part in 5K runs or abseiling down the Royal Armouries building in Leeds, our cat-loving Accounts Team likes to do pub quizzes, play football, boxercise, relax with needlecrafts, read, and watch films – preferably Bill Murray classics or Star Wars. May the force be with them!