Reviews & customer feedback policy

Your opinion of our service and holidays matters to us. All feedback we receive is read by our Holiday Feedback Team who pass on any matters needing further attention to the team that looks after the development of the holiday.  It shapes the way we work and helps us to ensure that our holidays are the best that they can be.
  • We invite everyone who has been on one of our holidays to complete a post-holiday questionnaire.

    The questionnaire has a section where you can specifically provide a review of your holiday, including any tips or recommendations. This is the only part of the questionnaire which, with your permission, we publish on our website in its entirety, within 28 days of receiving it. We feel that this a transparent approach that you can trust.

    We do, however, reserve the right not to publish anything that we believe to be libellous, political or factually inaccurate.
  • Your valuable feedback is used to improve our holidays and to enhance our holiday information where we include many of the restaurant recommendations and tips on places to visit that are passed on to us – once we have checked them out – for the benefit of all future travellers.

    To help future travellers choose a holiday that is right for them and enjoy it to the full, it is useful to include:
    • a summary of your holiday experience
    • the elements which stood out for whatever reason
    • what others should know about the holiday
    • any tips or recommendations
  • The reviews that you’ll find on our holiday pages are the exact words of our customers – we don’t edit them, except to remove staff names and correct the odd spelling mistake or typo so that they are easier to read. What’s more, we promise to show them all (except for the occasional tailored itinerary which is too different from any ‘standard’ holiday to include anywhere), so that you can be sure of seeing the full picture.
  • The reviews on our website are particularly useful if you’re choosing a specific holiday – reading the impressions of previous customers will often give you a better feel for the overall experience than can be conveyed in the holiday description alone.

    However, if you would like to read reviews about Inntravel in general, and our customer service, read the reviews which are compiled by Feefo, the independent review service.

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