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      Non-UK-Customers > Non-UK-Customers > Travelling from outside the UK > Frequently asked questions

Frequently asked questions

  • FAQs
Did you know...
...that if you can’t find the answer to your question here, you can call or email us instead.

 

For ease, we’ve divided our FAQs into the following categories:

> Planning your trip
> Travel arrangements
> Accommodation
> Booking & paying for your trip
> Trip documents & support while you’re away
> Insurance & visas
> General practicalities

 

Planning your trip


Can I combine an Inntravel trip with a visit to some relatives?

Yes, you can do this before or after your Inntravel trip, or, if you’re booking two or more trips, in the middle if you so wish.

Can you arrange a trip for me that’s longer than a week?

There are various options to extend your trip. You can add extra nights into the itinerary, or combine the tour with another tour, or with a city break. See our combining tours page for more information.

How do I know which walking tours and biking trips are suitable for me?

We grade our walking and cycling tours, 1 being the easiest and 3 being the most demanding. We explain our hiking grades and biking grades in the relevant section of the site.

 

Travel arrangements


Can you book flights for me?

Our tour operator’s licence only allows us to arrange flights from the UK. However, if you book your own flights to the UK, we can arrange the onward flight for you. See our travel arrangements page for more information.

At what stage should I book my flights?

It depends on what your plans are. If your flights are dependent on an element of your trip that we are arranging for you, it is best to wait until we have confirmed your accommodation arrangements, but otherwise we can usually fit around the flights that you have booked.

How do I get to my first hotel?

We book all the elements of your connecting travel that we can, and detail the route and timings on your personalised Itinerary. Further information is contained in the trip documents sent to you before your departure, which provide every detail you need to know.

Can you book a rental car with automatic transmission?

Our prices for trips that include car hire are based on an economy-size car with manual transmission, but you can usually upgrade to an automatic car. Please tell us when booking that you wish to do so.

 

Accommodation


What type of accommodation does Inntravel use?

Sometimes we use hotels, sometimes we use other types of accommodation (see our accommodation page and the questions below) – it depends on what exists in a given region. Something that’s true of all areas and all tours, however, is that we have visited and hand-picked every single place. Not all of them have star ratings, but don’t let this put you off – some countries such as Norway don’t have a classification system, while elsewhere smaller establishments and certain types of accommodation are often exempt from the classification process. By this token, the lack of a star rating is often an indication of a place’s charm and intimate atmosphere.

What is a chambres d’hôtes?

This is a type of accommodation found in France, best described as a guesthouse. There is usually just a handful of bedrooms, making for an intimate atmosphere. Often, meals are taken around a communal table, with your hosts and other guests. See our chambres d’hôtes page for more information.

What is an agritourism /agroturismo /masseria?

These are working farms which can also accommodate guests. The standard varies greatly – some are charmingly rustic, while others are very stylish, with lots of creature comforts. Being in the middle of a big estate, the accommodation tends to be very tranquil, and you’ll often find produce from the farm featured in the cooking.

How big will our bedroom be?

Since many of the hotels we work with are converted from old buildings of character, you may find that the bedrooms are not as big as you are used to, particularly if you live and/or travel in the USA. At some hotels it is possible to upgrade to a larger room, but not always. If bedroom size is an important factor in choosing a tour, please let us know and we’ll suggest the most suitable ones.

Will we have our own bathroom?

You will almost always have a bedroom with en-suite facilities that include a toilet, sink and bath and/or shower. Of the hundreds of hotels and guesthouses we work with, only a handful have shared facilities, and we indicate these rare exceptions on the relevant holiday page and/or when you book.

Can we have a queen-size bed?

It depends what you mean by ‘queen-size’, as the terminology varies! If you request a double room, the bed will generally be 5ft/150cm wide (what in British English is referred to as a king-size bed), but this is only a general guideline – in France double beds are sometimes narrower, but in countries such as Austria, Germany and northern Italy, beds are often wider because they consist of two single mattresses (with individual bedding) on one large base. It’s worth also pointing out that it’s not always possible to book a double room – in some hotels the majority of, if not all, rooms are twin-bedded, particularly in Spain, Switzerland, Norway and Greece.

 

Booking & paying for your trip


What’s the best way to contact you?

Most of our customers from outside the UK prefer to contact us by email. Because we like to provide you with full information about the trip(s) you’re interested in and all the options available to you, it can take a day or two to get back to you, particularly in the few weeks after Christmas. Alternatively, you can call us on +44 1653 617779. We are open from Monday to Saturday and, throughout January and February, we stay open until 9pm GMT on Mondays, Tuesdays and Wednesdays. See our opening hours. To find out what time it is currently in the UK, go to http://www.timeanddate.com.

Why are your prices only shown in British pounds?

We show our prices in pounds sterling because this is the only currency we can accept. To get a rough idea of how much your chosen trip costs in your local currency, use the converter tool next to the price panel, but bear in mind that fluctuations in exchange rates in the time between booking and paying for your trip could result in significant variations. If you pay by credit or debit card, then your holiday price will be converted into your currency on your bill by your credit card company, which determines the exchange rate applicable.

Are there any payment methods that don’t incur a fee for customers outside the UK?

Inntravel doesn’t levy a fee for any type of payment, but your bank may charge a handling fee, so you should check with them. If you’d like to pay by bank transfer, our bank details are available on request and also included with your holiday confirmation.

 

Trip documents & support while you’re away


What is included in my trip documents?

Everything that you need for your trip that we are unable to send to you electronically – any rail or other tickets you require, car hire vouchers, local maps, plus our detailed notes. The latter contain details of your accommodation; useful guidance regarding your connecting travel; cultural and historical notes about the region you are visiting; easy-to-read route notes for hiking and cycling tours; suggestions for sightseeing and eating out, if appropriate; and all relevant telephone numbers and addresses.

When will I receive my trip documents?

So that there is time to read through everything before departure, we normally aim to send all customers’ documents to their home address about two weeks beforehand, and we allow extra time in the case of customers living outside the UK. If you need us to send your documentation particularly early (because you are travelling elsewhere before your Inntravel vacation) or would like us to send them to an address other than your home address, please inform us well in advance.

What happens if something goes wrong while I’m away?

Your hotelier or our local ground agent will be able to help out in most situations. Over the years we have built up such good relationships with the hoteliers that, in effect, they act as our overseas representatives, looking after Inntravel customers particularly well. If they are unable to help you or you need further assistance, you can contact our office or, for out-of-hours emergencies only, you can contact our 24-hour helpline.

 

Insurance & visas


Why do you insist that we have travel insurance?

It is a condition of booking with Inntravel that you are comprehensively covered for medical emergencies and repatriation. You may already have medical insurance, but do check that it covers you while abroad, and that the level of cover is sufficient – the cost of accident or illness that results in hospitalisation, or even repatriation to your country of residence, can be extremely high. We also strongly recommend that you have travel insurance cover for other eventualities, from costs incurred through cancellation or travel delay, to loss of luggage or personal possessions, and more severe events such as serious accident or illness while on holiday.

Can I purchase insurance through Inntravel?

We regret that our insurance policy is only open to residents of the European Union. Many previous American customers have arranged travel insurance through www.insuremytrip.com.

Do I need a visa?

What visas you need depends very much on your nationality and which country (or countries) you are visiting. The best body with which to check is the embassy of the relevant country or countries (including any you are travelling through). It is your responsibility to ensure that you have the correct documentation.

 

General practicalities


Will communication be a problem?

English is widely taught in schools across Europe, so you will often find that hotel staff speak at least a little English, especially in larger towns and cities. In remoter areas where visitors are less common, we recommend taking a phrase book with you; any attempts to speak the local language will be greatly appreciated. If you find yourself completely stuck, you won’t be the first of our customers to resort to sign language and mime. Where there’s a will, there’s a way!

What currency do I need?

Most European countries use the euro. The exceptions are Switzerland, Norway, Sweden, Denmark and, of course, the UK.