Cookie policy

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website and use of its features such as accessing secure areas of our website. Without these cookies, we cannot provide services you might require like make an online booking.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of currency).

• Advertising or targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests; it will also be used to place advertisements on other sites that you may visit. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We may also share this information with third parties for this purpose.

How long cookies are stored for depends on the type of cookie.
 
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site.
 
Persistent cookies remain in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie).

You can choose no cookies other than strictly necessary cookies, or you can opt in to analytical or performance and/or functional and/or advertising cookies.
 
You can disable these strictly necessary cookies by changing your browser settings, but this may affect how the website functions – without these cookies services you have asked for, like making an online booking or live chat, cannot be provided. See the links in the ‘Third party cookies’ section for information on how to change your browser settings.
 
If you do not make a choice, only strictly necessary cookies will be set.

To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the UK General Data Protection Regulation (UK GDPR).

Data processing agreement We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the UK GDPR.

Server log files Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
• Your consent status or the withdrawal of consent
• Your anonymised IP address
• Information about your browser
• Information about your device
• The date and time you have visited our website
• The webpage url where you saved or updated your consent preferences
• The approximate location of the user that saved their consent preference
• A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

Our website features content from other websites, such as Vimeo video streaming service, Feefo independent review service, Twitter and Facebook. Some of these websites set their own cookies, which are known as third-party cookies. Most browsers have options that allow you to block third-party cookies (see next section).

NB if you wish to contact us but do not wish the Google GRECAPTCHA cookie (see table above) to be set by visiting our ‘contact us’ or ‘request a call back’ pages, you can email your query to [email protected] or call us on 01653 617001.

Click on the links below for instructions explaining how to manage cookies of all types on some of the most common browsers:
Firefox
Chrome
Safari
Microsoft Edge
Internet Explorer

To find out more information about cookies, please visit the website for the Information Commissioner’s Office or www.aboutcookies.org.uk.