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Privacy centre



Welcome to Inntravel’s Privacy Centre. Here you can find details on how we sensitively handle the personal information you provide when you interact with us, via our website, directly by phone or email with the Inntravel team, or in other ways. We appreciate there is a lot of information contained here, but we wish you to be fully informed of your rights and hope that we can answer any questions you have.

Inntravel is a data controller. We are a company registered in England (no. 2701796) with registered address: Mountain House, Station Road, Godalming, Surrey, GU7 1EX; postal address Nr Castle Howard, York, YO60 7JU. Inntravel is part of the larger Hotelplan UK Group which is a collection of niche tour operators in the UK also including Inghams, Esprit Ski, Ski Total, Santa’s Lapland, Explore Worldwide, and Regal Dive.

When we state “we”, “us”, or “our” in this privacy statement, we are referring to “Inntravel”.

Please note that the information given here equally applies if someone else makes arrangements on your behalf and provides us with your details. If you handle the arrangements for other travellers, please ensure that they are aware of the information contained within this Privacy Centre.

Inntravel takes your privacy extremely seriously. We are committed to doing everything we can to protect any personal information provided to us when you enquire about or book a holiday or another travel service with us, when you visit our website, or when you engage with us by other means. The privacy statement describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.

We use cookies and similar technologies for a wide range of purposes in our websites and email communications to deliver our services and improve your experience. The cookies policy describes the categories of cookies that we use (and are used by our partners), what they are used for, and how you can change your preferences.

Given the complexity of data protection, we have assembled some Frequently Asked Questions which may address questions you have in connection with the use of personal data and your privacy.

We have strived to use plain and simple language wherever possible but we recognise that some jargon is inevitably used when dealing with data protection and privacy. In the glossary, we aim to provide simple definitions of some of the more commonly used terminology in connection with privacy and the processing of personal data.

Should you wish to raise a question or concern over how your personal data has been processed, or wish to correct an inaccuracy, you have the right to request further information. Full contact details can be found in the “Contact us” section of our Privacy Statement, however, you can email privacy@inntravel.co.uk to raise such queries, which we are obliged to respond to within one month, subject to satisfactorily confirming your identity.