Privacy Statement

(in compliance with the Data Protection Act 1998)

We aim to take a responsible approach to all areas of our business. In order to process your booking or brochure request, we need to collect certain personal details from you. For a booking, these details will usually include the names, addresses and dates of birth of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements or for example any insurance you wish to purchase. If we need any other personal details, we will tell you before we obtain them from you. We use a secure server to collect your payment details.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank) or to the insurance company so that your insurance can be provided and so that the policy you purchase is suitable for your needs. It is also a mandatory requirement of airlines operating to certain countries to disclose your details to the government in question for security, anti-terrorism and any other purpose deemed appropriate. If these details cannot be provided to the airline you will not be permitted to travel to/enter the country in question. Please be aware that if we are unable to collect certain details from you, including any relating to your health or medical condition, we may not be able to provide you with the holiday or service you wish to purchase, for example any insurance policy. Please note if your data is passed to suppliers in countries outside the EEA, controls on data protection may not be as strong as they are in the United Kingdom.

We would like to use your details for marketing purposes (eg sending you our brochures or details of promotions concerning the holidays we offer). We may also pass your details on to other companies within the HotelPlan UK group who may also contact you for marketing purposes. If you do not wish to receive any further information from us or other companies in our group please let us know this at the time you give us your details or, if you do not do so then, at any time subsequently. We do not sell or pass any information you give us to companies outside our group for marketing purposes.

We have appropriate security measures in place to protect your data. You generally have the right to request a copy of the information we hold about you but such requests must be made in writing (by letter or e-mail). We may charge a small administration fee before complying with your request and in certain limited situations we may be entitled to refuse your request.

Our privacy statement does not apply to third party websites accessed from this website or from which this site has been accessed. Please refer to the individual site’s own privacy statement.

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