Pricing & General Information

• Your holiday price
• Making a booking
• Insurance, health and passports
• Other information
• Information on travel by air
• Car hire
• Cross-Channel travel

Your holiday price

Prices All prices on our website are (unless otherwise stated) in £ per person, based on two people sharing a twin/double room. Your start date determines the price applicable to your holiday, and prices vary according to the day you arrive at the first hotel, as indicated in the holiday price panels. You should arrive back in the UK by the last date shown at the top of the price panel. If you are travelling out a few days before your Inntravel holiday starts, your holiday may fall within a different pricing period and incur additional charges. Please check with us when making your booking.

Included meals Meal arrangements are described within the itinerary or online brochure page for each holiday. We do not include drinks (except at breakfast) in our meal arrangements. Please tell us about any special dietary requirements when booking.

‘With Flights’ walking and cycling holidays 'With flights' prices include return scheduled flights in economy class from London, plus onward travel (or one Avis hire car for the party). We also use charter flights for holidays to Greece and Corsica. We outline the travel arrangements included in each holiday in the price panel, giving the flight route, airline, provisional departure and arrival times of both outward and return flights, and the method and anticipated duration (not including any connection time between airports and city stations) of the included onward travel, which is by rail, bus and/or taxi. We are not normally able to include the cost of transport between airports and city hotels or city stations for your onward journey. Full journey details are shown on your personalised Itinerary, which we include with your tickets and final documentation. It is often possible to fly from a different airport to that included in the standard arrangements; please contact us for details and prices.

'By rail' prices We offer travel by rail for many of our holidays in France. Prices include return Eurostar from London Waterloo (or Ashford) to Lille or Paris, with onward travel by other rail services, and a taxi to your hotel where necessary. If you are travelling via Paris, we include metro tickets for the journey between mainline stations. All Eurostar and rail travel is in standard class; to upgrade to first class, please contact us for prices.

‘Self-drive’ holidays 'Self-drive' prices include (unless otherwise stated) a return Channel crossing from Dover to Calais with P&O Ferries for your party travelling in one car. (A supplement of £40 per car per single journey applies for weekend travel from 26 May to 4 June and 14 July to 3 September inclusive. 'Weekend' is defined as Friday and Saturday for travel from the UK, and Saturday and Sunday for travel from the continent back to the UK.) Cabins are not included, unless specifically stated in the price panel. A transfer back to the first hotel to pick up your car is included where necessary. For a supplement, you can travel on different routes and with different operators, provided you travel out and back with the same company.

‘Own travel’ prices If you wish to make all your own travel arrangements (all the way to the first hotel) the ‘Own Travel’ price applies. We are happy to be flexible with your travel arrangements. If you wish to book your own flights, and to arrange onward travel through Inntravel, add the ‘own travel return transfers’ supplement (expressed per person). This includes travel from/to the stated city (usually the city centre, rather than the airport, if onward travel is by rail) exactly as per the connecting journey included in the ‘With Flights’ price. We can offer transfers from other airports/cities too, and sometimes give prices for these in the panel if there is an airport close to the holiday which is served by 'no-frills' airlines, for example. If you would like us to provide transfers from another airport or city, please ask us to check the feasibility of this and provide a quotation. If making your own travel arrangements, you should do this only after we confirm the holiday arrangements to you. Please also bear in mind the need to have adequate insurance cover in the case of scheduled airline failure or disruption. (When you book all your travel with Inntravel, all aspects of the holiday are covered by our Booking Conditions, including our obligation to get you to and from your holiday in the event of the failure of an airline or other disruption to travel services.)

‘3rd+ person saving’ This is the reduction to be applied to the overall holiday price for any third and subsequent persons travelling in a party. All party members must travel together for the reduction to apply; if the holiday includes a Channel crossing, hire car or taxi transfer, the party must travel in one vehicle.

Low-cost flights No-frills airlines such as Ryanair and EasyJet offer an extensive network of services that can be useful for many of our holidays. They are easy to book online direct with the airline. They do not offer special arrangements or pay commission to holiday companies but, if you would prefer, we may be able to make reservations on your behalf subject to a service fee of £25 per person. We can only make these flight bookings once the rest of the holiday arrangements are confirmed to us, and the full cost of the flights must be paid for at the time of booking. Only if we make the reservations for you will you benefit from Inntravel’s complete consumer protection for this aspect of your holiday. We reserve the right to withdraw this service for any particular route or airline at any time.

‘Add On’ price This applies to the second and subsequent hotels when you are combining hotels to tailor-make your own touring holiday. This price incorporates a 2 or 3-night stay (meal arrangements as described) and all documentation and maps for that hotel. If you are travelling by hire car, the cost of the extra days’ car hire should also be added; no travel is included in the ‘Add On’ price.

Single room prices We give the price for single rooms in holiday price panels, either as the total amount payable per room for the whole holiday (on walking and cycling holidays) or, in the case of individual hotels, as the amount that should be added per night to the cost in a twin or double room. Also, as all our prices are based on two people travelling together, we may have to make a further charge if you are travelling on your own, which we will tell you about at the time of booking.

Extra nights You can extend any holiday by adding extra nights. Please contact us for prices, which we express per person per night in either a double or single room. They are based on the standard meal arrangements for that hotel, unless otherwise stated. Extra night prices for holidays with a hire car do not include additional days’ car hire; this must be added on.

Combining walking and cycling holidays You can combine active holidays, in which case you pay the full price for the first holiday and the ‘Own Travel’ price minus 10% for the second holiday. The date you arrive at the first hotel on the second holiday determines the applicable price, and it
includes all the services and any transfers that form part of the actual walk or cycle. No other travel
element is included, but it is often possible to travel by rail between the two holidays, in which case we will be happy to provide a quotation for arranging the connecting travel.

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Making a booking

Booking your holiday To book your holiday, you can complete our online booking form, though if you wish to tailor-make the itinerary in any way, we recommend you call us on 01653 617722 instead so that our expert reservations staff can talk you through the numerous options available to you.
If you are calling us to make a booking, please have the following to hand:
• full passport names and dates of birth of all party members
• addresses of all party members
• contact details of a friend or relative in the UK who we can contact in the case of an emergency while you are on holiday
• payment details
• name of your insurer, policy number and medical emergency helpline if you are arranging your own insurance
• make, model, registration number, height and length (including anything to be carried on top or at the rear) of your vehicle if you are travelling self-drive
However you book, we require a deposit of £120 per person to confirm the reservation, along with your insurance premiums (if required) and any additional deposits which may be required to secure particular flights. It is assumed that you have accepted our Booking Conditions.
Once we have made the requested reservations, we will send you a Booking Confirmation and Invoice confirming the principal elements of your holiday. We ask that you pay the balance 8 weeks before departure and will normally send your documentation 2-3 weeks in advance of your holiday. We will consult you if we cannot make any of the arrangements, unless it is a minor detail. Furthermore, we will refund your deposit in full if we are unable to arrange the holiday requested or offer an acceptable alternative.

How to pay You can pay by bank or building society cheque (made payable to Inntravel Ltd), credit card (MasterCard or Visa), or debit card (Visa Debit or Maestro). We are currently unable to accept American Express cards.

Last-minute bookings It is often possible to make last-minute bookings, for which we may have to make an extra charge for secure ticket delivery. We recommend you book as early as possible to get the holiday you want. Please note that in making a late booking by phone, you accept our Booking Conditions in doing so.

Insurance, health and passports

Passports and visas British citizens must have a full British passport to visit Austria, France, Greece, Italy, Norway, Portugal, Slovenia, Spain and Switzerland, but no visas are required. See next paragraph for entry requirements for North America. If your passport is about to expire, please check the requirements of the country you are visiting - some nations (including the US) are reluctant to allow you entry unless your passport is valid for a further 6 months. A British passport presently takes approximately 4 weeks to obtain (see the United Kingdom Passport Service’s website, ukpa.gov.uk). Entry requirements may change and you must check the up-to-date position in good time before departure. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

Entry requirements for North America Most British citizens (and some British Overseas Citizens and citizens of certain British dependent territories as listed at www.cic.ga.ca) can enter Canada without a visa provided they have a valid passport and do not have a criminal record. Please note that your airline will pass on your personal details to the Canadian immigration authorities prior to your arrival in Canada. In the US, the Visa Waiver Programme (VWP) enables most British citizens to enter the US without a visa, provided that they hold a full, machine-readable passport (MRP). MRPs have two lines of text as letters, numbers and ‘<’ symbols at the foot of the personal information pages. If your passport does not have these two lines of text, it is not machine readable, and you should obtain a B2 tourist visa from the US Embassy or apply for a new passport. New rules that came into effect on 26 October 2005 require all new passports issued since then (including those issued on 26 October) to incorporate a digital photograph, something which was introduced into British passports two years ago. The new rule applies only to passports issued on or after 26 October 2005; if your passport was issued before then, it does not need a digital photograph, as long as it is machine-readable. The situation may change, so you should check with us, or visit www.usembassy.org.uk for up-to-date information, especially if you are travelling after 26 October 2006, when new rules come into force. (This website also lists the circumstances in which you must apply for a visa, for example if you have a criminal record.) Changes introduced last year mean that all visitors to the US are now photographed and have their index finger digitally scanned on arrival. Further rules introduced on 4 October 2005 mean that your airline will pass on your personal details to the US immigration authorities prior to your arrival in the US, including details of your country of residence and the address of your first destination in the US. It is our understanding that currently no specific visas are required for travel between the US and Canada if you are combining New England and Nova Scotia, provided that you fulfill all the requirements outlined above for each country.

Health requirements Information on health is given on the Department of Health website dh.gov.uk and in the leaflet T7 Health Advice for Travellers available from your local Department of Health office and most Post Offices. As the old E111 forms (including the transitional E111s issued in 2005) cease to be valid on 31 December 2005, you should obtain a European Health Insurance Card (EHIC) prior to your holiday if you are travelling within Europe. You can apply for your EHIC online by visiting dh.gov.uk, or by telephone on 0845 606 2030. Application forms are also available from most Post Offices. Telephone and postal applications can take up to 21 days. There are no reciprocal health care agreements with the US or Canada.

Information for travellers The Foreign and Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information, please visit fco.gov.uk/knowbeforeyougo or telephone 0870 606 0290. Alternatively, contact ABTA’s Travel Information Line on 0901 201 5050 (calls charged at 50 pence per minute).

Personal holiday insurance We offer a specially arranged policy with Voyager Insurance, whose cover is among the most comprehensive available. The policy is specifically tailored to our type of holiday and, in addition to emergency medical assistance, it provides cover for cancellation and travel disruption in many circumstances. As personal holiday insurance is so important, it is part of our Booking Conditions that you take out adequate cover. We will therefore require you to take out our policy and pay the appropriate premium at the time of booking unless you provide us with details of equivalent cover you have already arranged. It is your responsibility to ensure that your policy offers adequate, equivalent cover - we are not in a position to check policies.

Other information

Bedrooms Where your stay at any hotel is for fewer than than 3 nights, your bedroom will (unless otherwise stated) have either a bath or a shower. For stays of 3 nights or more we can specifically request, but cannot guarantee, a bath rather than a shower or vice versa. Some hotels offer superior rooms (rooms with balcony or sea view etc). Where prices for these are given, they are expressed per person per night. While many Spanish, Greek and Norwegian hotels tend towards twin-bedded rooms, in Switzerland, Austria and the Dolomites hotels offer Austrian-style beds comprising two single mattresses with individual bedding on one large base.

Meal arrangements Meal arrangements are described in the information panel for each holiday. We do not include drinks (except at breakfast) in our meal arrangements. Please tell us about any special dietary requirements when you book your holiday.

Families with children For families, we recommend our self-catering holidays. Our walking and cycling holidays are geared to adults and in the main are not suitable for children.

Documentation We supply full documentation and maps to help you get the most from your holiday. We provide local maps (usually 1:25,000 or 1:50,000 for walking holidays) along with our own regularly updated route notes for our active holidays. Documentation for all holidays includes information on the history, culture and wildlife of the region and recommendations on what to see, and where to eat and shop. A main road map is also included if you are driving to your destination.

Luggage We transfer your luggage from hotel to hotel on all walking and cycling holidays. Where this is occasionally not possible (for example to one very remote hotel on the holiday), we expressly state
this in the holiday description. In such cases, you will need to carry overnight clothes with you to the
remote accommodation, and we will transport your luggage to the next hotel on the route.

Continental time The countries we offer holidays to are generally one hour ahead of British time. The exceptions are Portugal and Madeira, which are on the same time as Britain; the Azores, which are one hour behind Britain; Greece, which is two hours ahead of British time; New England, which is five hours behind; and Nova Scotia, which is four hours behind.

Weather Weather conditions are changeable, especially in mountainous areas and at the start and end of the season. We hope very much that you will be blessed with clement weather and our descriptions of the views assume you are exploring in good, clear weather conditions.

Swimming pools Outdoor swimming pools are typically only available from May to September, though this depends very much on local weather conditions - in the mountains, this period is much shorter, while in warmer climes it may be much longer. In addition, pools may be closed periodically for maintenance.

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Information on travel by air

Regional flights You can fly from an airport near you, rather than from London. While our inclusive flights depart from London airports, we pride ourselves on tailor-making our arrangements to suit
each individual customer, and can therefore also book a wide range of other flights from airports across the UK. Many direct flights operate between UK regional airports and our destinations. Where no direct flights are available, we are often able to book flights via London and other European hubs, a fast and efficient way of travelling from outside London. Please contact us to discuss your travel arrangements - we endeavour to be so flexible as regards your flight arrangements that it is impossible to list all the options here. When you call us to make a booking, we will discuss your travel plans with you in detail, listing the different options, their timings, conditions and prices, so that together we can find the flights that best suit you. We can also offer cabin upgrades on most of our partner airlines. Benefits include faster check-in, dedicated airport lounges and greater personal space on board.

Flights Our commitment is to find the best flight arrangements for our customers, in terms of routes, prices, conditions and times. Capacity on flights is at times limited, and most carriers have
several booking prices within economy class, with a variable number of seats available per price
band. We have negotiated for our customers the tariff bands offering best value and available
space, so the earlier you book, the better your chance of obtaining these seats upon which our
inclusive prices are based. If these are not available, our experienced reservations team may be
able to offer you economy seats on the same flights at a different price. In order to secure particular flight fares, we may require a higher deposit than normal, which we will advise you of at the time of booking.

‘No-frills’ airlines Airlines such as Ryanair and EasyJet offer an extensive network of services that can be useful for many of our holidays. They are easy to book online direct with the airline. They do not offer special arrangements or pay commission to holiday companies but, if you would prefer, we
may be able to make reservations on your behalf subject to a service fee of £25 per person. We can only make these flight bookings once the rest of the holiday arrangements are confirmed to us,
and the full cost of the flights must be paid at the time of booking. Only if we make the reservations for you will you benefit from Inntravel’s complete consumer protection for this aspect of your holiday. We reserve the right to withdraw this service for any particular route or airline at any time. Where there is a ‘no-frills’ flight that is particularly convenient for a holiday, we indicate this in the price panel.

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Car hire

Included car Prices for holidays with a hire car include (unless otherwise stated) hire of an Avis economy size, 2-door car with manual transmission for the period stated in each holiday price panel. We highly recommend upgrading the car if there are more than two people sharing it.

Rental period Rentals are charged per 24-hour period and if your flight arrangements mean that you have the car for longer than the period included in the normal holiday arrangements, there will be an extra day’s hire to pay. This will be stated when we confirm your booking.

What's included in our arrangements Our rental agreements include • unlimited mileage • local taxes • airport charges • third party liability • one driver • Collision Damage Waiver (CDW - insurance against accidental damage to the vehicle - see below) • Theft Waiver (TW - vehicle theft insurance - see below)

What's not included in our arrangements Not included are excess charges‡ for CDW and TW • road fund licence fee (up to £2 per day in those countries where applicable) • fuel and refuelling charges • personal insurance • additional driver fees • charges for special equipment such as child seats • one-way drop-off charges where applicable
‡insurance excess charges can be very high, especially in Italy. We recommend that you pay locally for the additional top-up charge on collection of your hire car so that no excesses are payable in the event of an accident or theft. The cost of this top-up charge ranges from €9.70 per day in France, to €19 per day in Italy (please call for current rates for your selected destination). Please note that in Greece the underside of the car, the tyres and the windscreen are not covered by any insurance.

Other requirements Other rental conditions require that drivers should be aged over 25 and have held a full driving licence for at least one year. A major credit card is required at the point of collection as a means of deposit and so that extra payments such as fuel and road fund fees can be billed to you.

Cross-Channel travel

'Self-drive' prices Included in our ‘Self-drive’ prices is a return Channel crossing between Dover and Calais with P&O Ferries for your party (minimum 2 adults) travelling in one car. (The ‘Self-Drive’
price for The Delightful Inns of Northern Spain includes a crossing between Portsmouth and Bilbao with P&O Ferries, while the ‘Self-Drive’ price for The Three Great Fjords includes a crossing between Newcastle and Bergen with Fjordline.) A supplement of £40 per car per single journey applies for weekend travel on the Dover-Calais route 26 May-4 June and 14 July-3 September inclusive. (‘Weekend’ is defined as Friday and Saturday for outward travel, and Saturday and Sunday for the return crossing.)

Club Plus Upgrade to P&O Ferries’ Club Plus service on the Dover-Calais route. For just £16 per
person each way you benefit from: priority boarding and disembarkation; access to the exclusive Club Lounge with complimentary tea, coffee, soft drinks, newspapers, waiter service and snack menu.

En route hotels If you would like to break your journey, we offer a great-value booking service for our
range of selected, logis-style hotels in small towns and villages throughout France - hotels that we know personally or that have been recommended to us by our customers. Please contact our reservations team for advice and prices.

Alternative routes & operators You can travel on alternative routes or with another operator, providing you travel out and back with the same company - with Portsmouth being marginally closer to London than Dover, it is hard to ignore the appeal of the Western Channel routes, for example. Please contact us for advice on the different options available to you and the prices of these. We are able to offer the following routes and operators at supplements:
• Eurotunnel offers regular and convenient services between Folkestone and Calais Coquelles. The crossing takes just 35 minutes and there are up to 4 departures per hour. (Eurotunnel is unable to carry LPG/dual powered cars.)
• Brittany Ferries enjoys an excellent reputation for the quality of its ships and on-board service. It operates fastcraft services and traditional ferries from Portsmouth to Caen (fastcraft service operates Fri-Sun from 31 March), Portsmouth to Cherbourg (daily fastcraft service from 30 March), and Poole to Cherbourg (the fastcraft operates daily from 22 May to 1 October). Traditional ferries also run from Portsmouth to St Malo and from Plymouth to Roscoff, a route that is ideal for holidays in Brittany.
• For holidays to northern Spain, P&O Ferries’ service from Portsmouth to Bilbao is very convenient, and the comfortable ships - which depart every third day - offer excellent amenities. The outward journey takes 35 hours, the return journey, 28. Alternatively, you can travel with Brittany Ferries from Plymouth to Santander. All sailings take 24 hours, with outward departures on Sundays and Wednesdays, and return departures on Mondays and Thursdays.
• If you are travelling from northern England or Scotland, we highly recommend P&O Ferries’ overnight service from Hull to Zeebrugge. These large, comfortable cruise ships leave every evening at 1900, and arrive the following morning at around 0815. From Zeebrugge, you have easy access to the French motorway system, or you can head east to Switzerland, Austria and Italy. Another option is Superfast Ferries’ excellent overnight service from Rosyth to Zeebrugge, with daily departures at 1700 (1800 for the return) for the 18-hour crossing.

Important Cross-Channel travel information Ferry and Eurotunnel reservations are made for fixed time departures; please arrive in plenty of time to check in. On-board accommodation is obligatory on all night sailings and must be reserved in advance. Statutory legislation obliges all cross-Channel operators to hold the names, ages and gender of all passengers and whether any special assistance is required on board. Please provide these details at the time of booking to prevent hold-ups at port. There is a maximum overall height for cars (including roof loads) of 3 metres and a
maximum length of 6 metres. Charges may apply to cars over 1.5 metres high (including roof loads) or over 5 metres in length, according to each operator’s normal conditions of carriage. Please inform us of the length and height of your car at the time of booking, and let us know if cycles are to be carried on the rear of the car.