The booking process
Choosing the right holiday
We aim to provide as much information as possible about our holidays on our website, but we highly recommend speaking to a member of our knowledgeable reservations team on 01653 617001 to make sure that you have chosen the right holiday for you and to find out about the full range of options, including travel arrangements, available for that holiday. Alternatively, you can email a query to us and we will respond either by email or telephone (please state your preference on the form). No matter what your question or how you contact us, everyone at Inntravel is dedicated to helping you arrange your ideal holiday.
Making a booking
You can make a booking by telephone by calling 01653 617001 or, if you prefer, you can complete our secure online booking form. In both cases, we only collect the essential information that we need to make the reservations on your behalf, including:
• the full names, as shown on passports, and dates of birth of all party members
• any dietary or other special requirements of which we need to notify your hotels
• the make, model, registration number, height and length of your car if we are booking a Channel crossing for you
We also ask at this stage that you pay a deposit (or full payment if you are booking within 8 weeks of departure) along with your travel insurance premiums (if required).
Regardless of how you make your booking, it is assumed that you have accepted our Booking Conditions. If you telephone us, please note that some calls may be recorded for training and quality-control purposes.
Confirming your booking
We can often provide immediate confirmation of your accommodation and travel arrangements. However, the personalised nature of our holidays means we sometimes have to contact our accommodation providers individually to make your reservation, and on such occasions we will book your holiday in two stages, contacting you once the accommodation is confirmed to arrange your travel. It is at this stage that we require any additional payments necessary to secure particular flights or other travel arrangements.
Once we have finalised the accommodation and travel arrangements for your booking, we send a Booking Confirmation and Invoice (and an ATOL Certificate if your confirmed travel arrangements include a flight) to the party leader, along with information to help you to prepare for your holiday. We will consult you if we cannot make any of the arrangements (unless it is a minor detail) and we will refund your deposit in full if we are unable to arrange the holiday requested or offer an acceptable alternative. Everyone going on holiday should check all documents (including the Booking Confirmation, Invoice and ATOL Certificate) carefully. Contact us immediately if any information on any document appears to be incorrect or incomplete as it may not be possible to make changes later.
Other booking information
While not essential for issuing our Booking Confirmation and Invoice, we do require additional personal information for the proper arrangement of your holiday. You can provide this information by telephone on 01653 617001 or by completing our secure party details (booking confirmation) form. The information that we require includes:
• postal addresses of all party members
• passport details (nationality, number, place of issue, issue date, expiry date) of all party members to satisfy the requirements of Advance Passenger Information (API)
• details of all party members’ travel insurance (insurer, policy number and medical emergency helpline), if not taking our policy
• an emergency contact in the UK for while you are on holiday with us
• the main driver if your holiday involves car hire booked by us
• for cycling holidays, your heights (unless you are taking your own bikes)
• for skiing holidays, any ski packages to be pre-booked (in which case we need your shoe sizes and heights to pass on to the ski hire shop)
The next stage
We ask that you pay the balance no fewer than 8 weeks before departure. We normally send your documentation 2-3 weeks in advance of your holiday. Please do not hesitate to contact us at any stage if you have any queries relating to your holiday.
The deposit required varies according to the type of holiday you have chosen. All deposits are per person unless stated otherwise.
||£240 per party
||£240 per family
|Holidays in the snow
We offer a personal holiday insurance policy specifically tailored to our type of holiday by Fogg Travel Insurance, whose cover is among the most comprehensive available. In addition to emergency medical assistance, the policy provides cover for cancellation and travel disruption in many cases. If you are taking a walking or cycling holiday, it even covers you if you are unable to walk or cycle due to illness or injury. For skiing holidays, it provides wide-ranging winter cover, including downhill ski cover.
We consider adequate travel insurance to be essential (including for holidays to Ireland). If you decide not to purchase our insurance, we require you to provide us with details of your alternative policy (insurer, policy number and medical emergency telephone number) so that we can assist if the need arises while you are on holiday. You should ensure that the insurance cover you purchase is at least equivalent to our policy and adequate for your particular needs. We will not accept liability for any damage, costs, losses or expenses which you incur as a result of your failure to do this; we do not check alternative insurance policies. If you do not inform us of your alternative arrangements, we will automatically add our insurance premium to your invoice. In this case, you must make sure our policy meets your needs, paying particular attention to existing health conditions and any planned activities, if different to those offered by us.
Last-minute bookings are often possible, for which we may have to make an extra charge for secure ticket delivery. We recommend you book as early as possible to get the holiday you want.
Methods of payment
Payments can be made in £ sterling only by: bank or building society cheque (payable to Inntravel Ltd), online transfer direct into Inntravel’s bank account (details are available on request), or Visa, MasterCard and American Express card payment. We are unable to accept Irish Laser cards.
Because we incur higher charges for credit card and non-UK registered debit card payments, we levy a fee (currently 2.5% of the amount payable, but we reserve the right to alter this amount) if you choose to pay by these methods. We do not levy charges for any other type of payment, including by debit card registered to a UK address. Should you choose to pay by credit card, please note that the invoicing party will be Hotelplan CC Services GmbH located in Erich-Weinert-Strasse 145, 10409 Berlin, Germany. Card payments can be made via our secure payment form.